The basis of the book is a strategic model for business communication which includes the dynamic work place forces of diversity, technology, legal and ethical constraints, and a team environment. All the latest coverage of current communication technologies are covered, including electronic job searches, scannable and online resumes, email, Internet search engines, video conferencing, collaborative software, and multimedia presentations. Exercises and Internet activities throughout the book help practice and develop written and oral communication skills, and special "team-building" activities help you become more effective in group situations.