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Working Smart

by: Schulman; Kowadlo, Bonnie F.

Working Smart

by: Schulman; Kowadlo, Bonnie F.

ISBN 13:
9780538691444
ISBN 10:
0538691441
Edition: 2nd
Format: Paperback
Copyright: 12/16/1999
Publisher: South-Western Educational Pub
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Summary

This book helps users learn how to be successful on the job by concentrating on dynamic job keeping skills. Updated content covers current technologies ( including use of the Internet) and the SCANS competencies. Hands-on exercises provide and reinforce the skills necessary to navigate the many obstacles that can hinder success on the job. For the entry-level worker looking to make an impressive start, Working Smart, 2e, is the key!

Preface

iii

Unit 1 Starting Your First Job

(82)

Getting Ready for the First Day on the Job

(23)

Learn About the Company

(2)

How to Prepare for Your First Day on the Job

(3)

Getting to Work on Time

(6)

A New Employee Has Much to Learn

(4)

End of Chapter 1 Activities

(7)

What You Can Expect From Your Employer

(19)

Basic Expectations

(1)

Salary

(4)

Work Environment

(4)

Benefits

(1)

Other Benefits

(1)

Paid Vacations and Holidays

(1)

Leave Time

(1)

Additional Employee Expectations

(1)

Training and Continuing Education

(1)

Unions

(1)

Feedback on Your Performance

(1)

Job Advancement

(1)

End of Chapter 2 Activities

(5)

What Your Employer Expects From You

(17)

Types of Employers

(2)

The Need for Quality

(1)

How Quality Is Achieved

(1)

Basic Employer Expectations

(1)

Productivity

(2)

Honesty and Trustworthiness

(1)

Show Interest in the Company

(1)

Take Responsibility for Your Actions

(1)

Consequences of Not Meeting Expectations

(2)

End of Chapter 3 Activities

(7)

Developing Good Work Habits

(22)

What Are Habits?

(2)

Habits on the Job

(1)

Developing Good Work Habits

(3)

Respect for Others

(3)

Using Time Effectively

(2)

End of Chapter 4 Activities

(5)

Your Portfolio

(1)

Case Study/Simulation Melbrook Sporting Goods, Inc.

(5)

Unit 2 Smart Communications on the Job

(80)

Importance of Communicating

(20)

What Is Communication?

(3)

Oral Communication

(3)

Communicating Non-Verbally

(3)

Barriers to Good Communication

(5)

End of Chapter 5 Activities

(6)

Developing Listening Skills

104

(12)

What Is Listening?

104

(2)

Skills Needed to Be a Good Listener

106

(2)

Poor Listening Habits

108

(2)

End of Chapter 6 Activities

110

(6)

Communicating in a Business Organization

116

(16)

The Role of Communication in Business

116

(1)

A Recognized System of Communication

117

(5)

How Communication Difficulties Arise

122

(3)

Informal Company Communication

125

(3)

End of Chapter 7 Activities

128

(4)

Applying Communication Skills

132

(31)

Communication in Business

132

(2)

Following and Giving Instructions

134

(2)

Using the Telephone

136

(5)

The Computer in Business Communications

141

(1)

The Internet as a Business Tool

142

(1)

Using Communication in Customer Relations

143

(4)

End of Chapter 8 Activities

147

(6)

Your Portfolio

153

(1)

Case Study/Simulation Melbrook Sporting Goods, Inc.

154

(9)

Unit 3 Smart Relationships on the Job

163

(78)

Attitudes and Relationships

164

(16)

The Importance of Good Interpersonal Relations

164

(6)

The Importance of Tact in Relationships

170

(4)

End of Chapter 9 Activities

174

(6)

Your Relationships with Coworkers

180

(16)

Good Relationships with Coworkers

180

(5)

Social Skills at Your Job

185

(4)

End of Chapter 10 Activities

189

(7)

Your Relationships with Your Supervisor

196

(18)

What Is a Supervisor?

197

(6)

The Importance of Good Morale

203

(5)

End of Chapter 11 Activities

208

(6)

Dealing Successfully with Stress on the Job

214

(27)

Stress Explained

214

(4)

Causes of Job-Related Stress

218

(2)

Coping Skills

220

(4)

End of Chapter 12 Activities

224

(7)

Your Portfolio

231

(1)

Case Study/Simulation Melbrook Sporting Goods, Inc.

232

(9)

Unit 4 Smart Moves on the Job

241

(44)

Measuring Your Success on the Job

242

(18)

Evaluating Your Job

242

(3)

Job Performance Evaluation

245

(5)

Promotions

250

(5)

End of Chapter 13 Activities

255

(5)

Planning Your Career

260

(25)

Decision Making

260

(4)

Setting Goals for the Future

264

(3)

Preparing for Advancement

267

(5)

End of Chapter 14 Activities

272

(5)

Your Portfolio

277

(1)

Case Study/Simulation Melbrook Sporting Goods, Inc.

278

(7)

Glossary

285

(6)

Index

291

Amazon no longer offers textbook rentals. We do!

Working Smart

Working Smart

9780538691444

0538691441

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Working Smart

Working Smart

9780538691444

0538691441

Summary

Table of Contents

Supplemental Materials

Write a Review

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