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Working Smart

by: Schulman, Madelyn L.; Kowadlo, Bonnie F.

Working Smart

by: Schulman, Madelyn L.; Kowadlo, Bonnie F.

ISBN 13:
9780538439183
ISBN 10:
0538439181
Edition: 3rd
Format: Paperback
Copyright: 09/08/2004
Publisher: Cengage Learning

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Summary

With the growing popularity of work-based learning programs, Working Smart offers real world applications and project-based learning with opportunities for building teamwork skills. Content covers current technologies including Internet, and SCANS competencies.

Preface

iii

UNIT 1 STARTING YOUR FIRST JOB

(84)

Getting Ready for the First Day on the Job

(23)

Learn About the Company

(1)

First Impressions Affect Your Job

(2)

How to Prepare for Your First Day on the Job

(3)

Getting to Work on Time

(2)

Completing Personnel Forms

(3)

A New Employee Has Much to Learn

(5)

Chapter Review

(7)

What You Can Expect From Your Employer

(18)

Basic Expectations

(4)

Work Environment

(2)

Benefits

(3)

Paid Vacations and Holidays

(1)

Leave Time

(2)

Additional Employee Expectations

(2)

Chapter Review

(4)

What Your Employer Expects From You

(17)

Corporate Culture

(1)

The Need for Quality

(1)

Basic Employer Expectations

(5)

Consequences of Not Meeting Expectations

(3)

Chapter Review

(7)

Developing Good Work Habits

(25)

What Are Habits?

(1)

Habits on the Job

(1)

Developing Good Work Habits

(4)

Respect for Others

(2)

Using Time Efficiently

(3)

Chapter Review

(5)

Your Portfolio

(1)

Case Study/Simulation: Melbrook Sporting Goods, Inc.

(8)

UNIT 2 SMART COMMUNICATIONS ON THE JOB

(86)

Importance of Communicating

(20)

What Is Communication?

(1)

Oral Communication

(4)

Communicating Nonverbally

(5)

Barriers to Good Communication

(3)

Chapter Review

100

(6)

Developing Listening Skills

106

(13)

What Is Listening?

107

(1)

Skills Needed to Be a Good Listener

108

(3)

Poor Listening Habits

111

(2)

Chapter Review

113

(6)

Communicating in a Business Organization

119

(18)

The Role of Communication in Business

120

(1)

A Recognized System of Communication

120

(4)

How Communication Difficulties Arise

124

(4)

Informal Company Communication

128

(2)

Communication in a Business Meeting

130

(2)

Chapter Review

132

(5)

Applying Communication Skills

137

(34)

Communication in Business

138

(1)

Giving and Following Instructions

139

(1)

Using the Telephone

140

(7)

The Computer in Business Communications

147

(2)

Using Communications in Customer Relations

149

(5)

Chapter Review

154

(5)

Your Portfolio

159

(1)

Case Study/Simulation: Melbrook Sporting Goods, Inc.

160

(11)

UNIT 3 SMART RELATIONSHIPS ON THE JOB

171

(80)

Attitudes and Relationships

172

(16)

The Importance of Good Interpersonal Relationships

173

(5)

The Importance of Tact in Relationships

178

(4)

Chapter Review

182

(6)

Your Relationships with Coworkers

188

(17)

Good Relationships with Coworkers

189

(3)

Being a Member of a Team

192

(2)

Handling Problems with Coworkers

194

(4)

Chapter Review

198

(7)

Your Relationships with Your Supervisor

205

(18)

What Is a Supervisor?

206

(4)

The Importance of Good Morale

210

(2)

Criticism on the Job

212

(5)

Chapter Review

217

(6)

Dealing Successfully with Stress on the Job

223

(28)

Stress Explained

224

(5)

Coping Skills

229

(4)

Chapter Review

233

(7)

Your Portfolio

240

(1)

Case Study/Simulation: Melbrook Sporting Goods, Inc.

241

(10)

UNIT 4 SMART MOVES ON THE JOB

251

(47)

Measuring Your Success on the Job

252

(19)

Evaluating Your Job

253

(2)

Job Performance Evaluation

255

(5)

Promotions

260

(6)

Chapter Review

266

(5)

Planning Your Career

271

(27)

Decision-Making

272

(2)

Setting Goals for the Future

274

(5)

Preparing for Advancement

279

(6)

Chapter Review

285

(5)

Your Portfolio

290

(1)

Case Study/Simulation: Melbrook Sporting Goods, Inc.

291

(7)

Photo Credits

298

(1)

Glossary

299

(8)

Index

307

Amazon no longer offers textbook rentals. We do!

Working Smart

Working Smart

9780538439183

0538439181

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Working Smart

Working Smart

9780538439183

0538439181

Summary

Table of Contents

Supplemental Materials

Write a Review

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