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A diverse approach to understanding and managing diversity. Understanding and Managing Diversityuses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides readers with a wide range of expertisefrom the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.). This edition has been substantially updated to reflect the changing diversity issues in today's workplaceincluding 18 new and 15 revised articles/cases/exercises.
Table of Contents
SECTION I: UNDERSTANDING INDIVIDUAL PERSPECTIVES OF DIVERSITY 1. DIVERSITY! –Jeanne Aurelio and Christopher Laib 2. Understanding Attribution Theory by Using Visual Literacy –Carol P. Harvey 3. I AM… –M. June Allard 4. Diversity Awareness Quiz –Paul C. Gorski 5. Thriving in a Multicultural Classroom –Michelle R. Dunlap 6. Body Ritual Among the Nacirema –Horace Miner 7. Increasing Multicultural Understanding: Uncovering Stereotypes –John R. Bowman 8. White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women’s Studies –Peggy McIntosh 9. The Emotional Connection of Distinguishing Differences and Conflict –Carole G. Parker 10. The Best of the Best –R. Roosevelt Thomas, Jr. 11. The Pitney Bowes Case: A Legacy of Diversity Management –Carol P. Harvey 12. Exploring Diversity in Your Organization –Carol P. Harvey SECTION II: UNDERSTANDING PRIMARY ASPECTS OF DIVERSITY: RACE AND ETHNICITY 13. World View of Cultural Diversity –Thomas Sowell 14. We Have an African American President: How Could Racism Still be a Major Problem? –Joyce McNickles 15. To Be Asian in America –Angela Johnson Meadows 16. Inventing Hispanics: A Diverse Minority Resists Being Labeled –Amitai Etzioni 17. Immigration: Cultural Transmission Today –M. June Allard 18. Negotiating: The Top Ten Ways that Culture Can Effect Your Negotiation –Jeswald W. Salacuse 19. Global Call Center Exercise: Learning to Negotiate –Carol P. Harvey 20. The Coca-Cola Company: Then and Now –Carol P. Harvey 21. Being an Only –Carol P. Harvey SECTION III: UNDERSTANDING PRIMARY DIVERSITY: GENDER, SEXUAL ORIENTATION, AGE, AND PHYSICAL CHALLENGE 22. Women in Leadership Positions: Why Aren’t They There Yet? –Carol P. Harvey and Deborah L. Larsen 23. The Paradox of Male Privilege –Steven D. Farough 24. Are We Equal Yet? Making Sense of Lesbian, Gay, Bisexual, and Transgender Issues in the Workplace –Gerald Hunt 25. Generational Diversity in the Workplace –Diane M. Holtzman, Evonne J. Kroger, and Charles D. Srock 26. How Old Should You Be to Drive a Bus? Exploring Ageism –Sharon P. McKechnie 27. Musical Chairs –M. June Allard 28. The Best Buy Case: Committed to the Inclusion of People with Disabilities –David P. Harvey 29. Sexual Harassment –Carol Harvey 30. The Cracker Barrel Restaurants –John Howard SECTION IV. UNDERSTANDING SECONDARY ASPECTS OF DIVERSITY, SOCIAL CLASS, RELIGION, APPEARANCE, AND MILITARY EXPERIENCE 31. Social Class: The Fiction of American Meritocracy –Colleen A. Fahy 32. Does Social Class Make a Difference? –Carol P. Harvey 33. Religion in the U.S. Workplace –Kathleen M. Fisher, Jeanne M. McNett, and Pamela D. Sherer 34. Appearance and Weight Inclusion Issues in the Workplace –M. June Allard 35. Military Veterans –Carol P. Harvey 36. Choosing the Board –M. June Allard 37. Fairfax Metropolitan Hospital –M. June Allard SECTION V: MANAGING DIVERSITY: ETHICAL, LEGAL, COMMUNICATION, AND MARKETING ISSUES 38. The Ethics of Workplace Diversity –Jeanne McNett 39. Ethics and Diversity: Legal Applications in the Workplace –M. June Allard 40. How Canada Promotes Workplace Diversity –Marc S. Mentzer 41. Media Messages: The Shaping of Culture –M. June Allard 42. Improving Communication in Today’s Diverse Workplace –Gina Colavecchio and Carol P. Harvey 43. Changing Consumer Markets: The Business Case for Diversity –M. June Allard 44. The Bar Exam –M. June Allard 45. The UBS Diversity Case –Arlene O. Dewitt SECTION VI: MANAGING ORGANIZATIONAL CHANGE AND DIVERSITY 46. Leadership, Employee Resource Groups, and Social Responsibility: What Organizations Can Do to Manage Diversity –Carol P. Harvey 47. Work-Life Balance Issues: Changing When and How the Work Gets Done –Carol P. Harvey 48. Diversity Training: Ideological Frameworks and Social Justice Implications –Patti DeRosa 49. The Diversity Awards: What Do They Mean? –M. June Allard 50. Evaluating Diversity Management: Conducting a Diversity Audit –Carol P. Harvey 51. The U.S. Air Force Academy Case –Egidio A. Diodati