9780071625791

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

  • ISBN 13:

    9780071625791

  • ISBN 10:

    0071625798

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 05/25/2009
  • Publisher: McGraw-Hill Education

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

The classic guide revised for the new age.of customer service.Originally published in 1999, the first edition ofSuper.Servicehas sold more than 40,000 copies and become.the go-to book customer service representatives and.managers turn to for expert advice on how to deal.with difficult customers and challenging situations. .Now, it has been completely revised and expanded to.address current issues faced by customer service professionals..This new edition includes chapters on.understanding today�s more savvy customers, adopting.a positive attitude, providing fast, efficient service, and.more.

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