Free Shipping On Every Order
Amazon no longer offers textbook rentals. We do!
Super Service : Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!
Super Service : Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!
- ISBN 13:
9780070248175
- ISBN 10:
0070248176
- Format: Paperback
- Copyright: 07/26/1999
- Publisher: McGraw-Hill
Rent
Sorry, this item is currently unavailable.
Free Shipping On Every Order
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Extend or Purchase Your Rental at Any Time
Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.
Summary
Many customer service workers feel that "serving" is below them or they lack a helpful, service-oriented attitude. Super Service is an inspiring "pep talk" for customer service workers, explaining the importance of customers, and that with the right attitude, and the right technique, serving customers can feel great. The book is simple to read, full of customer service tips for dealing with customers on the telephone, defusing angry customers, avoiding burnout, etc. It is highly motivational and is designed to win the hearts of customer service people and motivate them to do their best for customers.
