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9780324381320

Quality and Performance Excellence Management, Organization, and Strategy

  • ISBN 13:

    9780324381320

  • ISBN 10:

    0324381328

  • Edition: 5th
  • Format: Paperback
  • Copyright: 03/12/2007
  • Publisher: South-Western College Pub
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

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