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Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality.
Table of Contents
Foundations of Quality and Performance Excellence
Introduction to Quality and Performance Excellence
Frameworks for Quality and Performance Excellence
Tools and Techniques for Quality Design and Control
Tools and Techniques for Quality Improvement
Performance Excellence, Strategy, and Organization Theory
Competitive Advantage and Strategic Management for Performance Excellence
Quality in Customer-Supplier Relationships
Designing Organizations for Performance Excellence
Performance Excellence and Organizational Behavior
Engagement, Empowerment, and Motivation
Leadership and Organizational Change
Leadership for Performance Excellence
Performance Excellence and Organizational Change
Table of Contents provided by Publisher. All Rights Reserved.