9780324066807

Management and the Control of Quality with Student CD-ROM

  • ISBN 13:

    9780324066807

  • ISBN 10:

    0324066805

  • Edition: CD
  • Format: Hardcover
  • Copyright: 06/15/2001
  • Publisher: South-Western College Pub
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.

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