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This book is a comprehensive reference and the worldwide standard for the time and labor management technology profession. It is the official guide to the Workforce Asset Management Certification. It will establish a common lexicon within the profession for talking about workforce management and systems. This guide is also designed to establish a body of generally accepted and applicable practices and standards within the industry. With contributions from experts, this book covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It is designed around timekeeping and labor scheduling technologies. The rapid evolution of these sophisticated systems has generally outpaced the market's understanding of how to manage workforce assets - people and the systems designed to manage and report on what people do in the workplace and make certain they are deployed and paid correctly. This body of knowledge is focused on workers and technologies for every industry and every type of employer (public, private, non-profit, or government, domestic or international, large or small, well established or startup). A wide range of technology is covered including software applications, interfaces, reporting solutions, time collection devices (e.g. time clocks, telephony, mobile technology, web applications, etc.), related applications that affect workforce management systems (e.g. Human Resource applications, Payroll Systems, Point of Sale and ERP Systems, etc.), and ancillary services such as reporting solutions.
LISA DISSELKAMP is a Director at Deloitte Consulting LLP. She is a leading authority on timekeeping, compensation, scheduling, and labor analytics systems and has led assessments and multimillion-dollar projects impacting up to 350,000 employees.
Table of Contents
Unit I: Groundwork for Workforce Asset Management
Chapter 1 Introduction and Background
1.1 Workforce Asset Management: A Cross-Disciplinary Specialty
1.2 Increasing Business Need for Workforce Management Technology
1.3 Evolution of Workforce Asset Management Technology
Chapter 2 Principles of Workforce Asset Management