Joan Lambert has worked closely with Microsoft technologies since 1986, and in the training and certification industry since 1997. As President and CEO of Online Training Solutions, Inc. (OTSI), Joan guides the translation of technical information and requirements into useful, relevant, and measurable resources for people who are seeking certification of their computer skills or who simply want to get things done efficiently.

Joan is the author or coauthor of more than four dozen books about Windows and Office apps (for Windows, Mac, and iPad), five generations of Microsoft Office Specialist certification study guides, video-based training courses for SharePoint and OneNote, QuickStudy guides for Windows and Office apps, and the GO! series book for Outlook 2016.

Blissfully based in America’s Finest City, Joan is a Microsoft Certified Professional, Microsoft Office Specialist Master (for all versions of Office since Office 2003), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), Microsoft Dynamics Specialist, and Microsoft Certified Trainer.

Part 1: The Windows 10 environment
Chapter 1: Get started using Windows 10

Chapter 2: Personalize your working environment

Chapter 3: Manage folders and files

Chapter 4: Work with apps and notifications

Chapter 5: Safely and efficiently browse the Internet

Part 2: Devices and resources
Chapter 6: Manage peripheral devices

Chapter 7: Manage network and storage resources

Part 3: Behind the scenes
Chapter 8: Manage user accounts and settings

Chapter 9: Manage computer settings 

Chapter 10: Manage power and access options

Chapter 11: Work more efficiently

Chapter 12: Protect your computer and data

Appendix A: Install or upgrade to Windows 10
Appendix B: Keyboard shortcuts and touchscreen tips

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