Neuro-Linguistic Programming removes blockages and enable results-oriented change through better interaction with other people. Understanding NLPwill take readers a step closer to experiencing success at work and in everyday life by showing how to achieve personal and organizational goals. By applying the principles of NLP at work and describing familiar situations in jargon-free language, it provides insights into interpersonal differences, selling and negotiation, influencing skills and the use of language. Further simplifying the key concepts of NLP and with greater emphasis on the differences between rapport and relationship and how both can be better developed and managed, Understanding NLP, second edition, provides even more clarity and guidance in a simple and common sense way, helping readers to make radical changes in the way they approach people, life and work.