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Total Quality Management of Distance Education reviews the studies that have been conducted to measure the benefits of implementing Total Quality Management (TQM) in Higher Education Institutions and vocational institutions.
Table of Contents
Preface Chapter One: Journey of TQM Chapter Two: Concept of TQM Chapter Three: Quality in Education Chapter Four: TQM in Educational context Chapter Five: Need and Application of TQM in Distance Education Chapter Six: Model for Implementing TQM in Distance Education Institutions Chapter Seven: Strategic Planning for TQM implementation Chapter Eight: Elements of TQM Chapter Nine: Tools and Techniques of TQM Chapter Ten:Critical Success Factors for successful TQM Implementation Chapter Eleven: ISA Certification in Distance Education Chapter Twelve:written by Richard Lewis at UKOU Chapter Thirteen:written by Mansor Fadzil at OUM Chapter Fourteen:written by B.N. India Chapter Fifteen: written by Albert Sangra at UOC Chapter Sixteen:written by Donald Hanna at University of Wisconsin, Madison