Dianna Wynn is a faculty member at Nash Community College in Rocky Mount, North Carolina. Previously she taught at Midland College in Texas and Prince George’s Community College in Maryland, where she was chosen by students as the Outstanding Teacher of the Year. She has co-authored three communication textbooks and has written articles in academic journals. Professor Wynn served as an officer in the Community College Section and a member of the Legislative Assembly of the National Communication Association (NCA). In addition to teaching and college services, she worked as a trial consultant, assisting attorneys in developing effective communication strategies for the courtroom.

Chapter 1. Human Communication
Chapter 2. Understanding Yourself
Chapter 3. Adapting To Others
Chapter 5. Verbal Communication
Chapter 6. Nonverbal Communication
Chapter 7. Understanding Interpersonal Relationships
Chapter 8.  Improving Interpersonal Relationships
Chapter 9. Professional Relationships
Chapter 10. The Challenge Of Working In Groups
Chapter 11. Group Decision Making and Problem Solving
Chapter 12. Planning Your Presentation
Chapter 13. Content and Organization
Chapter 14. Language and Delivery
Chapter 15. Speaking To Inform
Chapter 16. Speaking To Persuade

2) Full Table of Contents

Chapter 1. Human Communication
Communication in Your Life
Communication Models  
Communication Contexts  
Communication Principles and Practices  
Communication and Critical Thinking  
Communication Ethics 

Chapter 2. Understanding Yourself
Self-Concept 
Self-Esteem  
Self-Presentation  
Perception 
Communication Apprehension and Confidence 

Chapter 3. Adapting To Others
The Many Faces of Others 
Barriers to Understanding Others 
Intercultural Communication Strategies 

Chapter 4. Listening
The Nature of Listening 
The Listening Process 
Listening to Gender and Culture 
Listening Strategies and Skills 

Chapter 5. Verbal Communication
Human Language 
Language and Meaning 
Language, Culture, Gender, and Context
Language Barriers 
Language Lessons 

Chapter 6. Nonverbal Communication
Communicating Without Words 
Types of Nonverbal Communication  
Space, Place, and Time as Nonverbal Communication 
Improving Nonverbal Communication

Chapter 7. Understanding Interpersonal Relationships
Understanding Interpersonal Relationships 
Conversing with Others 
Strengthening Personal Relationships 
Sharing Your Self with Others 
Expressing Emotions Appropriately  

Chapter 8.  Improving Interpersonal Relationships
Balancing Interpersonal Tensions 
Resolving Interpersonal Conflict
Managing Anger
Developing Assertiveness

The Nature of Professional Relationships
Professional Communication Challenges
Workplace and Job Interviews

Chapter 10. The Challenge Of Working In Groups
The Challenges of Working in Groups
Balancing Task and Social Dimensions
Developing Group Leadership

Chapter 11. Group Decision Making and Problem Solving
Prerequisites for Group Decision Making and Problem Solving
Effective Group Decision Making
Effective Problem Solving
Effective Group Meetings

Chapter 12. Planning Your Presentation
The Speech Preparation Process
Determine Your Purpose and Topic
Analyze and Adapt to Your Audience
Adapt to the Context
Enhance Your Credibility

Chapter 13. Content and Organization
Researching and Selecting Your Content
Organizing Your Content
Applying an Organizational Pattern
 Beginning Your Presentation
Concluding Your Presentation

Chapter 14. Language and Delivery
The CORE Language Styles 
Confident Delivery
Modes of Delivery 
Vocal Delivery
Physical Delivery 
Presentation Aids
Strategies for Rehearsing a Presentation 

Chapter 15. Speaking To Inform
The Purpose of Informative Speaking
Informative Communication Strategies
Informative Speaking in Action

Chapter 16. Speaking To Persuade
The Purpose of Persuasion
Persuading Others
Building Persuasive Arguments
Persuasive Organizational Patterns
Persuasive Speaking in Action

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.