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Up-to-date treatment of actual practices in the field of technical communication, with hands-on advice for using computers in every stage of the process of creating technical documents and presentations; coverage of finding a job in the field of technical communication. Technical communication, technical writing, creating technical documents, designing technical documents; writing letters, memos, reports; searching for a job in technical communication; giving presentations. Those interested in improving technical writing skills.
Table of Contents
Using Computers in the Technical Workplace
Communicating in the Workplace
How Important Is Technical Communication?
What Is Technical Communication?
Technical Communication: Actions, Words, Images
Help: E-Literacy and Overcoming Cyberphobia
Your Career and Technical Communication
The Technical Writing Process Today.
Technical Writing Today
Phase 1: Preparing and Researching
Phase 2: Organizing and Drafting
Help: Your Computer and Writers Block
Phase 3: Improving Style
Phase 4: Designing Documents
Phase 5: Revising and Editing
Developing Your Own Writing Process
Case Study: The Procrastinator
Readers and Their Contexts of Use.
Profiling Your Readers
Help: Profiling Readers with Search Engines
Understanding the Readers Contexts of Use
Using Your Reader and Context Analyses
International and Cross-Cultural Communication
Case Study: Installing a Medical Waste Incinerator
Ethics in the Technical Workplace.
What Are Ethics?
Where Do Ethics Come From?
Help: Copyright Law in Technical Communication
Resolving Ethical Dilemmas
Ethics in the Technical Workplace
Case Study: The Chemical Spill
The Writing Process in Electronic Media
Researching and Managing Information.
Beginning Your Research
Developing a Research Methodology
Managing Information and Taking Notes
Help: Avoiding Junk Science on the Internet
Appraising Your Information
Case Study: Bye Bye Birdies
Organizing and Drafting.
Basic Organization for Any Document
Using Genres to Organize Information
Outlining the Document
Help: Organizing with Presentation Software
Organizing and Drafting an Introduction
Organizing and Drafting the Body
Organizing and Drafting Conclusions
Case Study: The Bad News
Using Plain and Persuasive Style.
What Is Style?
Writing Plain Sentences
Help: Using Computers to Create Plain Sentences
When Is It Appropriate to Use Passive Voice?
Case Study: Going Over the Top
Designing Documents and Interfaces.
Five Principles of Design
Design Principle 1: Balance
Design Principle 2: Alignment
Design Principle 3: Grouping
Design Principle 4: Consistency
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