Amazon no longer offers textbook rentals. We do!

Statistical Process Control and Quality Improvement

by: Smith, Gerald M.

Statistical Process Control and Quality Improvement

by: Smith, Gerald M.

ISBN 13:
9780130255631
ISBN 10:
0130255637
Edition: 4th
Format: Hardcover
Copyright: 01/01/2001
Publisher: Prentice Hall
Newer Edition

New From $105.29

Sorry, this item is currently unavailable.

List Price $106.35 Save $1.06

New $105.29

Usually Ships in 2-3 Business Days

We Buy This Book Back!

Included with your book

Free Shipping On Every Order

Add to Cart

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

For freshman/sophomore level introductory courses in SPC, Statistical Quality Control, or Quality Control found in two and four-year college curriculums, and in industrial training programs. This mathematics-friendly text introduces students to basic concepts and applications of Statistical Process Control (SPC). Students get a solid foundation in control chartsincluding setting scales, charting, interpreting, and analyzing process capability. Problem-solving techniques are emphasized, and all learning is linked to the implementation of SPC in the workplace.

Preface

xiii

Introduction to Quality Concepts and Statistical Process Control

(14)

What is Quality?

(2)

The Need for SPC

(1)

Prevention Versus Detection

(3)

SPC Goals

(1)

The Basic Tools for SPC

(1)

Statistical Process Control Techniques

(2)

Applying SPC to an Existing Manufacturing Process

(2)

Designed Experiments

(3)

Striving for Quality: Management's Problem and Management's Solution

(32)

Management's Problem

(1)

Management's Dilemma

(1)

Leadership by Management

(1)

Deming's Contribution to Quality

(2)

Deming's 14 Points for Management

(6)

Deming's Seven Deadly Diseases

(1)

Crosby's Approach

(5)

Symptoms of Trouble

(1)

Crosby's Four Absolutes of Quality

(1)

Crosby's 14 Steps to Quality Improvement

(2)

A Comparison of Deming's 14 Points and Crosby's 14 Steps

(1)

Which Way to Top Quality?

(2)

Pitfalls in the Quest for Quality

(1)

Total Quality Management (TQM)

(2)

The Malcolm Baldrige National Quality Award

(2)

Total Customer Satisfaction

(2)

ISO-9000

(3)

The Service Sector

(3)

Introduction to Variation and Statistics

(36)

Measurement Concepts

(3)

Measurement Error

(1)

Round-off Rules

(1)

Special-Cause and Common-Cause Variation

(2)

The Variation Concepts

(3)

Distributions and SPC Goals

(2)

Basic Statistical Concepts

(17)

Data Collection

(1)

Data Organization

(1)

Measures of the Center of a Distribution

(7)

Measures of the Spread

(6)

Distributions and Three Standard Deviations

(9)

The Histogram

(6)

Organization of Data: Introduction to Tables, Charts, and Graphs

(46)

Stemplots

(3)

Frequency Distributions and Tally Charts

(8)

Histograms

(8)

Histogram Analysis Examples

(4)

Pareto Charts

102

(5)

Flowcharts

107

(4)

Storyboards

111

(1)

The Cause-and-Effect Diagram

112

(3)

Checksheets

115

(1)

Scatterplots

116

(13)

The Normal Probability Distribution

129

(36)

Probability Distributions

129

(7)

The Normal Probability Distribution

136

(22)

Area Under a Normal Curve

139

(5)

Other Normal Curve Tables

144

(14)

The Application of the Central Limit Theorem

158

(7)

Introduction to Control Charts

165

(72)

Introduction to the Control Chart Concept

165

(4)

Variables and Attributes

166

(3)

Preparation for Control Charting

169

(3)

Management Direction

169

(1)

Planning

169

(1)

Chart Commentary

169

(1)

Gauge Capability

169

(1)

Sampling Plan Preparation

170

(2)

Control Charts and Run Charts

172

(2)

The Run Chart

172

(2)

The Basic x and R charts

174

(12)

The x and R Chart Procedure

186

(18)

Action Procedures

192

(12)

The Continuation Control Chart

204

(1)

The Capability Analysis

205

(15)

Calculating the Capability Ratio

211

(1)

The Capability Index

212

(8)

Six-Sigma Quality

220

(17)

Additional Control Charts for Variables

237

(64)

The Median and Range Chart (x and R)

237

(16)

The x and R Chart Procedure

237

(16)

x and s Charts

253

(13)

Coding Data

266

(11)

A Modified x and R Chart for Small Sets of Data

277

(3)

The Nominal x and R Chart

280

(3)

The Transformation x and R Chart

283

(6)

The Transformation Formulas

285

(1)

The Transformation x and R Procedure

286

(3)

Chart Analysis

289

(1)

Control Chart Selection

289

(12)

Variables Charts for Limited Data

301

(36)

Precontrol of Rainbow Charts

302

(4)

The Precontrol Procedure

302

(1)

Calculating Zones

303

(3)

Compound Probability

306

(3)

Modified Precontrol for Tight Control

309

(6)

Charts for Individual Measurements

315

(22)

The Run Chart

315

(1)

The x and MR Chart

316

(1)

Procedure for the Individuals and Moving Range Chart

317

(20)

Attributes Control Charts

337

(36)

The Four Types of Attributes Charts

338

(1)

The p Chart

338

(1)

The np Chart

338

(1)

The c Chart

338

(1)

The u Chart

338

(1)

The p Chart

339

(12)

Preparation for the p Chart

339

(1)

The p Chart Procedure

340

(2)

Chart Interpretations

342

(9)

The np Chart

351

(4)

The c Chart

355

(4)

The u Chart

359

(1)

SPC Applied to the Learning Process

360

(6)

Technology in SPC

366

(7)

Interpreting Control Charts

373

(46)

The Random Distribution of Points

374

(2)

Freaks

376

(3)

Binomial Distribution Applications

379

(5)

Freak Patterns

384

(5)

Shifts

389

(5)

Runs and Trends

394

(4)

Time and Control Chart Patterns

398

(1)

Cycles

399

(2)

Grouping

401

(3)

Instability

404

(1)

Stable Mixtures

405

(1)

Stratification

406

(6)

Using Control Chart Patterns in Problem Solving

412

(7)

Problem Solving

419

(42)

The Problem-Solving Sequence

419

(2)

Teamwork for Problem Solving

421

(3)

Brainstorming

424

(2)

Using Problem-Solving Tools

426

(24)

Histograms for Problem Solving

427

(9)

Verifying Vendor Quality

436

(14)

Mistake Proofing

450

(2)

Problem Solving in Management

452

(4)

JIT (Just-in-time)

456

(1)

Problem Solving in the Classroom

456

(5)

Gauge Capability

461

(28)

Preparations for a Gauge Capability Study

463

(1)

The Gauge Capability Procedure

464

(10)

Analysis of R and R with Accuracy and Stability: Maximum Possible Deflection

474

(8)

The Elimination of Gauge Variation From Process Variation

482

(3)

Indecisive Gauge Readings

485

(4)

Acceptance Sampling

489

(44)

The Sampling Dilemma

490

(7)

Random Sampling

497

(1)

Operating Characteristic Curves

498

(12)

Selecting the Best OC Curve

508

(1)

Selecting the AQL

509

(1)

The Average Outgoing Quality Curve

510

(3)

MLT-STD-105D for Inspection by Attributes

513

(13)

The Average Proportion Defective

526

(5)

Vendor Certification and Control Chart Monitoring

531

(2)

A Basic Math Concepts and Probability

533

(40)

A.1 Signed Numbers

533

(5)

Operations with Signed Numbers

534

(1)

Addition Rules

534

(2)

Subtraction

536

(1)

Multiplication and Division

537

(1)

A.2 Variables

538

(5)

Operations

539

(1)

Addition

539

(1)

Subtraction

540

(1)

Multiplication

540

(1)

Division

540

(1)

Powers

540

(2)

Roots

542

(1)

A.3 Order of Operations

543

(2)

A.4 Inequalities

545

(2)

A.5 Using the Statistical Calculator

547

(1)

A.6 Probability

548

(25)

A.6.1 Compound Probability

550

(6)

A.6.2 Counting with Permutations and Combinations

556

(7)

A.6.3 The Binomial Probability Distribution

563

(4)

A.6.4 The Hypergeometric Probability Distribution

567

(6)

B Charts and Tables

573

(14)

B.1 Formulas and Constants for Control Charts

573

(6)

Average and Range Charts: x and R

573

(1)

Median and Range Charts: x and R

574

(1)

Average and Standard Deviation: x and s

575

(1)

Individual Measurement and Moving Range: x and MR

575

(1)

Attributes Charts

576

(3)

B.2 The G Chart

579

(1)

B.3 The Normal Distribution Table (Tail Area)

580

(2)

B.4 The Normal Distribution Table (Center Area)

582

(2)

B.5 The Normal Distribution Table (Left Area)

584

(1)

B.6 Process Capability

585

(2)

C Glossary of Symbols

587

(2)

D Lab Exercises

589

(16)

Answers to Odd Exercises

605

(42)

Index

647

Amazon no longer offers textbook rentals. We do!

Statistical Process Control and Quality Improvement

Statistical Process Control and Quality Improvement

9780130255631

0130255637

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Statistical Process Control and Quality Improvement

Statistical Process Control and Quality Improvement

9780130255631

0130255637

Summary

Table of Contents

Supplemental Materials

Write a Review

Related Products