9780205509034

The fifth edition ofThe Social Worker as Managercombines presentation of theory and techniques along with practical advice that will help readers become successful managers.This book was written for readers who wish to understand the role of manager within human service agencies and who seek practical advice on how to perform effectively in such roles. It discusses those functions and tasks that managers at all levels-from supervisors to executive directors-perform to ensure the attainment of organizational goals. This edition is easy to read, conversational, and contains many new and revised examples, topics, and practical applications throughout.For anyone interested in social work administration, social work management, and administrative supervision.

Preface
Human Services Management in Perspective
Defining and Describing Management
If There Were No Management
What Exactly Is Management?
The Functions of Management
Management as Both a Science and an Art
Management Ethics
Avoiding Misconceptions about Management
The Presence of Management
Summary
Endnotes
The Context of Human Services Management
The Task Environment
Comparing Human Service Organizations and Manufacturing
Summary
Endnotes
Historical Origins of Current Management Theories
Scientific Management
Administrative Management
Bureaucratic Management
Common Shortcomings of Classical Management Theories
Responses to Classical Management Theories
Summary
Endnotes
The Major Management Functions
Planning
What Is Planning?
The Planning Menu
Types of Planning That Occur Within Human Service Organizations
Summary
Endnotes
Creating and Managing Staff Diversity
Recruitment and Hiring Issues
The Staff Menu
Creating the Best Mix of Staff Types
Managing Diversity in the Workplace
Summary
Endnotes
Promoting a Productive Work Environment
Understanding Individual Motivation
Classical Theories of Motivation
Other Factors That Affect Job Performance
Supporting Staff Growth
Summary
Endnotes
Staff Performance Evaluations and Personnel Actions
Staff Performance Evaluations
Promotions and Transfers
Managing Staff Members Who Are Not Meeting Job Expectations
Termination for Unsatisfactory Work Performance
Termination for Misconduct
Termination for Job Abandonment
Managing the Loss of Other Staff
Exit Interviews
Summary
Endnotes
Organizing
Basic Ways of Organizing
The Departmentation Menu
Combining Two or More Methods of Departmentation
Delegation as a Way of Organizing
How Much Organizing Is Desirable?
Summary
Endnotes
Controlling
The Elements of Control
The
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Social Worker as Manager, The: A Practical Guide to Success

Social Worker as Manager, The: A Practical Guide to Success

0205509037

Summary

Table of Contents

Supplemental Materials