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The fast and easy way to understand and implement Six Sigma The worlds largest and most profitable companies-including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola-have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about. With this book, Six Sigma is revealed to everyone. You might be in a company thats already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, this updated edition of Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. New and updated material, including real-world examples What Six Sigma is all about and how it works The benefits of Six Sigma in organizations and businesses The powerful "DMAIC" problem-solving roadmap Yellow, Green and Black-how the Six Sigma "belt" system works How to select and utilize the right tools and technologies Speaking the language of Six Sigma; knowing the roles and responsibilities; and mastering the statistics skills and analytical methods Six Sigma For Dummies will become everyones No. 1 resource for discovering and mastering the worlds most famous and powerful improvement tool. Stephen Covey is spot-on when he says, "Six Sigma For Dummies is a book to be read by everyone."
Craig Gygi is Executive VP of Operations at MasterControl, a leading company providing software and services for best practices in automating and connecting every stage of quality/regulatory compliance, through the entire product life cycle.
Bruce Williams is the Senior Vice President & General Manager of Software AG, a global leader in business process excellence.
Table of Contents
Part I: Getting Acquainted with Six Sigma Basics 7
Chapter 1: Better Business and Better Performance: Defining Six Sigma 9
Chapter 2: Linking Quality and Business 17
Chapter 3: Examining the Principles and Language of Six Sigma 31
Chapter 4: Organizing for Improvement 43
Part II: DMAIC: Defining and Measuring 61
Chapter 5: Identifying and Right-Sizing Projects 63
Chapter 6: Launching a Project 77
Chapter 7: Mapping to Identify Possible Factors 87
Chapter 8: Diagramming to Identify Possible Factors 101
Chapter 9: Describing Performance with Numbers 113
Part III: DMAIC: Analyzing 133
Chapter 10: Depicting and Analyzing Data through Charts and Graphs 135