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Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.For people who apply quality assurance tools and techniques to their day-to-day work activities.
Table of Contents
Setting the Stage
Quality Improvement: Problem Solving
Control Charts for Variables
Variable Control Charts
Other Variable Control Charts
Control Charts for Attributes
Quality Control Charts for Attributes
Expanding the Scope of Quality
Advanced Topics in Quality
Table of Contents provided by Publisher. All Rights Reserved.