"To illustrate his motto "one learns by doing," Steven Nahmias of Santa Clara University draws upon his training in engineering and his experience teaching business students to present the analytical methods and quantitative models used to generate and support the functions of operations management." "The Fifth Edition of Production and Operations Analysis continues to focus on continual process improvement. To this end, the author includes analytical method focusing on factory and service processes, and process issues across the supply chain."--BOOK JACKET.