1 Introduction to Operations Management 1

2 Operations Strategy and Competitiveness 26

3 Product Design and Process Selection 51

4 Supply Chain Management 93

5 Total Quality Management 142

6 Statistical Quality Control 174

7 Just-in-Time and Lean Systems 221

8 Forecasting 253

9 Capacity Planning and Facility Location 303

10 Facility Layout 341

11 Work System Design 379

12 Inventory Management 417

13 Aggregate Planning 467

14 Resource Planning 502

15 Scheduling 540

16 Project Management 576

Appendix A The Standard Normal Distribution 612

Appendix B p-Chart 613

Company Index 618

Subject Index 620

 Available in WileyPLUS and Wiley Custom:

SUPPLEMENT A Spreadsheet Modeling: An Introduction A- 1

SUPPLEMENT B Introduction to Optimization B- 1

SUPPLEMENT C Waiting Line Models C- 1

SUPPLEMENT D Master Scheduling and Rough-Cut Capacity Planning D- 1

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