9780131133082

For courses in Police Management, Administration or Supervision. This innovative text explores ideas and methods police managers can use to instill a winning attitude in their employees and successfully lead their agencies toward quality and excellence of service. Using a highly interactive approach, it seeks to chip away at constricting operational levels and barriers within the organization itself, and between the organization and the community it serves. Paul Whisenand has been a management trainer and consultant for over 30 years.

(Note: Each chapter concludes with Competency Checkpoints and Flexing the Message.)
Introduction
The Value of Managing and Leading
Character and Competency
Authority and Power
Emotional Intelligence = Two Domains + Four Capabilities
Emotionally Mature Leaders Are Those Who Live a Purpose Driven Life
Six Leadership Styles
Which is the Best Leadership Style? Formal and Informal Leaders
Followers
Our Approach
Leadership
Values
Maps and Compasses
Values-Led Police Work
Core Values
Understanding and Respect Through Values
Values: What They Are, Where They Come From, and How We Can Change Them
Values: What They Provide for Us
Identifying Our Values
We Are What We Value and...
Ethics
Ethical Challenges
There Is No Such Thing as Police Ethics
Setting the Standard
Why Ethics? Ethics = Moral Duties
Courageous Choices
Three Approaches
Doing Ethics
Ethical Dilemmas
Ethics Training
Values + Ethics = Vision
Don't Pee in the Pool
Vision
Three Reasons that Police Agencies Get into Trouble
Constancy of Vision and the Frequency of Change
Vision: The Constancy of Mission and Values
Two Approaches for Building a Vision Statement
Strategy: The Constancy of Changing Goals
Goal Setting
Act Quickly; Think Slowly (A Greek Proverb)
Communications
The Four Main Reasons for Communications
Formal Channels
Informal Channels
Four Directions
Number of Messages
Kinds of Messages
Really Listening
Communication Problems in the Information Age
Team Empowerment
Teamwork = Tough Leadership
Pluses and Minuses
The Police Leader as a Team Leader
Empowerment: It Really Works
We Don't Act on What We Know
The Elasticity of Empowerment
Empowerment = Delegation + Participation = Trust
How Do I Know? Delegation
Participation
The Last Thing
Vitality
Vitality, Wellness, and Stress
Stress and Police Leaders
Stress: What Is It? Stressors: Sources and Types
Stress Management for Vitality
Intuition
Anticipation: Analytical or Intuitive? Leveraging the Future
From Even Higher Tech to Lower Touch
From Bureaucracy to Agility
From Expressed Ethics to Applied Ethics
From ldquo;Irdquo; to ldquo;Werdquo;
From Pay to Free
From Retired to Rehired Temp
From a Few Civilians to a Lot of Civilians
From Some Participation to Full Empowerment
From ldquo;Think Small, Act Bigrdquo; to ldquo;Think Big, Act Smallrdquo;
From Service to Service Experience
A Starting Place
Management Principles
Time Management
The Total You
Time-Bound Versus Timeless
Time and Stress
If It's Worth Doing, It's Worth Doing Poorly
Four Generations of Time Management
On Becoming a Category B Police Leader
Organizing
Control
Organizations Defined
The Bureaucratic Organization
The Agile Organization and Management by Objectives
The Ten Key Characteristics of an Agile Organization
The Nine Basic Steps of Managment by Objectives
Concluding Points: Agility and MBO
Problem Employees
How Many? We Choose Our Behavior
Self-Deception
How Do They Get Hired? How Do They Get Promoted? Types of Problems
Drawing the Lines
Problem Bosses
Helping the Problem Employee
Discipline
Politics
Govern
Table of Contents provided by Publisher. All Rights Reserved.

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With this edition, this book has existed for nearly three decades. It means that thousands of aspiring or current police managers have read it. If they had not, Prentice-Hall would have never spent time and money publishing it. I am deeply grateful to be one of its authors. Nevertheless, it's not about me, it's about you. It is my hope that if you are now a police manager/leader, this book will help you become a better one. Or, I hope that if you are seeking to become a manager/leader, it will help you get promoted. Or, I hope that if you are a university student, it will inform you about effectively managing and leading a police agency. I believe you'll find this book is in fact all about you. I have endeavored to avoid preaching and professing. No one appreciates being "should upon." When examining such subjects as values, ethics, and vision, it was tough to maintain rigid objectivity and perfect impartiality. In some cases, I probably failed to do so. I must say; however, that in terms of your values, ethics, and vision, you should choose the right ones, the good ones--your character and thus your ability to lead depend on your choices. The same is valid for the subject of communications--if you are open and tell the truth, you'll be trusted. If not, then you'll be suspect. All of the subjects thereafter inhere the same consequences. I have separated the topics into chapters that deal with police leadership and police management. I equate leadership with one's character. The first seven chapters focus on it. I equate management with one's competency. The second seven chapters are devoted to it. Possessing a marvelous character but inept competency won't cut it. Having superb competency but weak character is similarly a disaster. You need both to run a police organization. Fortunately, right now you have both. I want this book to help you in making both better. If it doesn't, I hope it inspires you to find another one, find someone, or find something to help you. Police organizations, as never before in their history, need men and women of solid character and proven competency. In the above writing, did you note the use of "I" and not "we"? Fred is now happily retired and playing in Hawaii and at home. Nonetheless, much of what follows uses "we." Since this edition occurred on "my watch," I'm assuming responsibility for its contents. If you like and agree with what you read, then it's likely Fred's stuff. If you take exception with some ideas and suggestions, it's probably me. This is not the product of one author. It was a team effort. Key members of the team are Pat David, my buddy and computer genius; Korrine Dorsey, the Prentice-Hall coach and motivator; the outside insightful and helpful manuscript critics; Alex Del Carmen, University of Texas-Arlington, Arlington, TX; Steve Egger, University of Houston-Clearlake, Houston, TX; William Fraher, John Jay College of Criminal Justice, New York, NY; David Kotajarvi, Lakeshore Technical College, Cleveland, WI; Mark Marsouais, Northern Kentucky University, Highland Heights, KY; Rosie O'shea, my pal who stood by me faithfully; and several police leaders/managers who I admire and who hammered on my work very hard. Simply and sincerely--thank you. Paul M. Whisenand, Ph.D. San Clemente, California

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Managing of Police Organizations

Managing of Police Organizations

013113308X

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