9781466636316

Managing Customer Trust, Satisfaction, and Loyalty Through Information Communication Technologies

  • ISBN 13:

    9781466636316

  • ISBN 10:

    1466636319

  • Format: Hardcover
  • Copyright: 03/31/2013
  • Publisher: Igi Global

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technology's involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, professionals as well as academics and students interested in this constant changing field.

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