9780205862139

Managing Conflict through Communication

  • ISBN 13:

    9780205862139

  • ISBN 10:

    0205862136

  • Edition: 5th
  • Format: Paperback
  • Copyright: 02/07/2013
  • Publisher: Pearson

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Comprehensive and accessible coverage of the study of conflict

 

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

 

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

 

This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more.

 

Learning Goals

Upon completing this book, readers will be able to:

  • Exercise positive conflict management and resolution skills
  • Understand why communication is essential to interpersonal relationships
  • Question the thoughts, feelings, and behaviors about conflict they have experienced in the past

 

 

Table of Contents

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