9780071590730

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

  • ISBN 13:

    9780071590730

  • ISBN 10:

    0071590730

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 06/09/2008
  • Publisher: McGraw-Hill Education
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

The first inside look at one of the world's most admired organizations, and the management practices that have made it great With annual earnings exceeding $6 billion, the Mayo Clinic isn't just one of the world's most successful health care facilities, but one of its most successful businesses. In Management Lessons from Mayo Clinic, service business guru Leonard L. Berry explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides every management decision. More importantly, he shows how to apply that principle to expand your business's customer base and earn fierce, undivided customer loyalty.

Author Biography

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Table of Contents

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