Written for students and professionals alike, Making Sense of Change Managementis the classic text in the field. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome concept rather than a dreaded one. It offers insights into the many frameworks, models and ways of approaching change and helps the reader to apply the right approach to each unique situation. This completely revised and fully updated new edition includes additional case studies and new chapters on managing change in tough times when cost cutting is necessary and another on change agents.