MASUMI TANI is a coach, facilitator, and Representative Director at ONDO Co. She graduated from Kagawa University and is a part-time lecturer at Waseda Business School and Okayama University.

Preface ....... 6

Facilitation is…?

Story

0 At The End of The Tunnel ....... 14

01. The Skills of a Facileader Who Runs Their Team Well

....... 20

02. Drawing out and Consolidating From The Team

Members ....... 22

Pointer Lesson 1: Fostering a Sense of Satisfaction. How

to Set a Theme ....... 24

Pointer Lesson 2: To Draw Out or to Convey? ....... 33

Column: The Four Stages of Leveling Up ....... 38

The Fundamentals of

Facilitation

Story

1 Drawing out consolidating ....... 46

Contents

PROLOGUE

PART 1

FACILITATION

SKILLS ARE

ACTUALLY

SOMETHING

YOU CAN

USE ON A

DAILY BASIS

…

“DRAW

OUT” AND

“CONSOLIDATE”.

THAT’S

IT

“DRAW

OUT” AND

“CONSOLIDATE”?!

SO I AM JUST

AN UNWANTED

CHILD!

THE

POINT

IS TO

…

S

O

BS

O

B S

O

B

03. Even if You Hate Meetings, Start With This ..... 72

04. Take Notes on the Board During Meetings ..... 76

05. Tips for Questions To Draw Out Everyone’s

Thoughts ..... 81

06. Who Do You Need in a Team? Separating the Ideal

From Reality ..... 85

Putting Facilitation to Practice

Story

2 Individual Support and Designing a Space

....... 90

07. Everyday Facilitation - Not Just for Meetings ..... 116

08. Pointer Lesson 3: The PDCA Facilitation Cycle.

Organizing People and Setting a Mood With Desk

Layouts ..... 119

09. Understanding Differences With Social Style Theory

..... 126

Column: Handling Complaints With GROW! ..... 139

Applying Facilitation

Story

3 The Key to Being a Facileader ..... 142

THERE ARE

FACILITATION SKILLS

THAT CAN BE USEFUL

EVEN AT DRINKING

PARTIES LIKE THAT,

WITHOUT

THE INFLUENCE

OF YOUR

OWN

VIEWS.

YOU

KNOW

WHAT? …

AS A

FACILITATOR,

IT IS FIRST AND

FOREMOST

IMPORTANT

TO MAINTAIN

A NEUTRAL

ATTITUDE.

DOUBLECHECKING

YOUR

WORDING AS I

WROTE IT IS AN

ELEMENT OF THAT.

YOUR ROLE IS TO

DRAW THINGS

OUT...

PART 2

PART 3

10. The Essentials for Project Leaders ..... 168

11. Broaden Your Horizons Through Gatherings ..... 170

12. Knowing Is Only Half the Battle! Thinking in Frameworks

..... 173

Column: The Three Things “Advisors” Do ..... 177

The Facilitation Mindset

Story

4 What comes after ..... 180

13. A Team is a Group of Individuals. Don’t Forget to

Give Individualized Support ..... 190

Summary Lesson: Be Aware of Your Own Challenges

(1) Your Questioning Ability and the Fundamentals of

Inspiring ..... 194

(2) Designing a Meeting ..... 204

(3) Learn to Handle Differences ..... 209

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