9780133076912

Leadership and Management in the Hospitality Industry with Answer Sheet (AHLEI)

  • ISBN 13:

    9780133076912

  • ISBN 10:

    0133076911

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 05/30/2012
  • Publisher: Educational Institute

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Teach students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Practical information prepares them to put quality management tools into action to enhance guest service and increase profitability. Information and exhibits have been updated throughout the text, and a new chapter on ethics has been added.

Author Biography

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Table of Contents

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