Before You Start: Ethics and Multicultural Competence. Section I: INTRODUCTION. 1. Toward Intentional Interviewing and Counseling. 2. Attending Behavior: Basic to Communication. SECTION II: HEARING CLIENT STORIES: HOW TO ORGANIZE AN INTERVIEW. 3. Questions: Opening Communication. 4. Observation Skills. 5. Encouraging, Paraphrasing, and Summarizing: Hearing the Client Accurately. 6. Observing and Reflecting Feelings: Fundamental to Client Experiencing. 7. How to Conduct a Complete Interview. Section III: HELPING CLIENTS GENERATE NEW STORIES THAT LEAD TO ACTION: INFLUENCING SKILLS AND STRATEGIES. 8. The Skills of Confrontation: Supporting While Challenging. 9. Focusing the Interview: Exploring the Story from Multiple Perspectives. 10. Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs. 11. Influencing Skills: Six Strategies for Change. Section IV: SKILL INTEGRATION. 12. Skill Integration: Putting it All Together. 13. Integrating Microskills with Theory: Sequencing Skills and Interview Stages. 14. Determining Personal Style and Future Theoretical/Practical Integration.