9780198945345

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A HUMAN-CENTERED APPROACH TO ARTIFICIAL INTELLIGENCE WILL ENSURE HUMAN CONTROL OVER POWERFUL AND HELPFUL FUTURE MOBILE DEVICES AND SERVICES

Researchers, developers, business leaders, policy makers, and others are expanding the technology-centered scope of artificial intelligence (AI) to include human-centered AI (HCAI) ways of thinking. This expansion from an algorithm-focused view to embrace a human-centered perspective can shape the future of technology to better serve human needs.

The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, as many technology companies and thought leaders have said, the goal is not to replace people, but to empower them by making design choices that give humans control over technology.

In Human-Centered AI, Professor Ben Shneiderman aims to produce an optimistic, realistic, guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to make successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.

Ben Shneiderman, Emeritus Distinguished University Professor, University of Maryland

BEN SHNEIDERMAN is an Emeritus Distinguished University Professor in the Department of Computer Science, Founding Director (1983-2000) of the Human-Computer Interaction Laboratory, and a Member of the UM Institute for Advanced Computer Studies (UMIACS) at the University of Maryland. He is a Fellow of the AAAS, ACM, IEEE, NAI, and the Visualization Academy, and a Member of the US National Academy of Engineering, in recognition of his pioneering contributions to human-computer interaction and information visualization.

PART 1 WHAT IS HUMAN-CENTERED ARTIFICIAL INTELLIGENCE?1. Introduction: High Expectations2. How Do Rationalism and Empiricism Provide Sound Foundations?3. Are People and Computers in the Same Category?4. Will Automation, AI, and Robots Lead to Widespread Unemployment?5. Summary and Skeptic's CornerPART 2 HUMAN-CENTERED AI FRAMEWORK6. Introduction: Rising Above the Levels of Automation7. Defining Reliable, Safe, and Trustworthy Systems8. Two-Dimensional HCAI Framework9. Design Guidelines and Examples10. Summary and Skeptic's CornerPART 3 DESIGN METAPHORS11. Introduction: What Are the Goals of AI Research?12. Science and Innovation Goals13. Intelligent Agents and Supertools14. Teammates and Tele-bots15. Assured Autonomy and Control Centers16. Social Robots and Active Appliances17. Summary and Skeptic's CornerPART 4 GOVERNANCE STRUCTURES18. Introduction: How to Bridge the Gap from Ethics to Practice19. Reliable Systems Based on Sound Software Engineering Practices20. Safety Culture through Business Management Strategies21. Trustworthy Certification by Independent Oversight22. Government Interventions and Regulations23. Summary and Skeptic's CornerPART 5 WHERE DO WE GO FROM HERE?24. Introduction: Driving HCAI Forward25. Assessing Trustworthiness26. Caring for and Learning from Older Adults27. Summary and Skeptic's CornerPersonal Epilogue: How I Became Passionate about Human-Centered ApproachesNotesBibliographyName IndexSubject Index

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Human-Centered AI

Human-Centered AI

0198945345

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