Hotel Housekeeping: Operations and Management 3e (includes DVD)
- ISBN 13:
- ISBN 10:
- Edition: 3rd
- Format: Paperback
- Copyright: 01/01/2016
- Publisher: Oxford University Press
Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)
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The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration.
Beginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel, contracts and outsourcing, planning and daily routines, cleaning, supervision, control desk activities, budgeting, textiles, linen and laundry operations, and uniforms. It goes on to discuss important issues in housekeeping, such as safety and security, pest control and waste disposal, interior decoration, and facility planning and facilities management. Finally, it discusses facilities planning and facilities management, interior designing, guest room renovation, horticulture, and preparations for a new property