Kenneth C. Laudon is a Professor of Information Systems at New York University’s Stern School of Business. He holds a BA in Economics from Stanford and a PhD from Columbia University. He has authored 12 books dealing with electronic commerce, information systems, organizations, and society. Professor Laudon has also written more than 40 articles concerned with the social, organizational, and management impacts of information systems, privacy, ethics, and multimedia technology.

Professor Laudon’s current research is on the planning and management of large-scale information systems and multimedia information technology. He has received grants from the National Science Foundation to study the evolution of national information systems at the Social Security Administration, the IRS, and the FBI. Ken’s research focuses on enterprise system implementation, computer-related organizational and occupational changes in large organizations, changes in management ideology, changes in public policy, and understanding productivity change in the knowledge sector.

Ken Laudon has testified as an expert before the United States Congress. He has been a researcher and consultant to the Office of Technology Assessment (United States Congress), Department of Homeland Security, and to the Office of the President, several executive branch agencies, and Congressional Committees. Professor Laudon also acts as an in-house educator for several consulting firms and as a consultant on systems planning and strategy to several Fortune 500 firms.

At NYU’s Stern School of Business, Ken Laudon teaches courses on Managing the Digital Firm, Information Technology and Corporate Strategy, Professional Responsibility (Ethics), and Electronic Commerce and Digital Markets. His hobby is sailing.

Jane Price Laudon is a management consultant in the information systems area and the author of seven books. Her special interests include systems analysis, data management, MIS auditing, software evaluation, and teaching business professionals how to design and use information systems.

Jane received her PhD from Columbia University, her MA from Harvard University, and her BA from Barnard College. She has taught at Columbia University and the New York University Stern School of Business.

The Laudons have two daughters, Erica and Elisabeth, to whom this book is dedicated. 

Preface

I.  Information Systems in the Digital Age                                                                     

1. Business Information Systems in Your Career

2. Global E-business and Collaboration                     

3. Achieving Competitive Advantage with Information Systems                                                                           

4. Ethical and Social Issues in Information Systems

II.  Information Technology Infrastructure

5. IT Infrastructure: Hardware and Software

6. Foundations of Business Intelligence: Databases and Information Management                 

7. Telecommunications, the Internet, and Wireless Technology                     

8. Securing Information Systems

III. Key System Applications for the Digital Age  

9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications         

10. E-commerce: Digital Markets, Digital Goods

11. Improving Decision Making and Managing Knowledge                                                                                                                                                                             
IV. Building and Managing Systems                                                                                  

12. Building Information Systems and Managing Projects  

Glossary

Subject Index

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