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From the author of the bestselling Mindfulness: Be Mindful. Live in the Moment.

Emotional Intelligence is fast becoming the skill to master that will unlock your true potential.

You've probably noticed that it's not the smartest people that are the most successful or the most fulfilled in life; being clever, talented or skilled is not enough.

It's your ability to manage your feelings, other people and your interactions with them that makes the difference.

We're all born with this ability - emotional intelligence is a skill and we all have the capacity to develop this skill.

This book will show you how.

It will change the way you think about emotions. Instead of thinking of emotions as being positive or negative, you will learn that all emotions have a positive intent – all emotions have our best interests in mind.

Improve your emotional intelligence and you improve your ability to understand and manage emotions. You can think clearly and creatively, manage stress and challenges, communicate well with others and display trust, empathy and confidence.

You will be in a better position to handle situations, events and other people that in the past you've found difficult or stressful.

Emotional Intelligence will show you how to heighten your EQ and improve your personal and work life, including how to

be more assertive and confident
express how you feel, what you want and don't want
understand what others are feeling and forge stronger relationships
manage office politics and navigate the social complexities of the workplace
manage anxiety, anger and disappointment
deal with bullying
motivate and inspire others

Gill Hasson works with people from a diverse backgrounds and situations. As well as delivering adult education courses in personal development in Brighton, she is an associate tutor for the University of Sussex where she teaches career and personal development and academic study skills. She delivers training in child and adolescent development to preschool, youth and social workers, teachers and parents.
She is a freelance journalist and writes articles on personal development and relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites. With Sue Hadfield she is the author of two books, How to be Assertive in Any Situation and Bounce: Use the Power of Resilience to Live the Life You Want. She is the sole author of Brilliant Communication Skills, Brilliant Emotional Intelligence (both published by Pearson) and Mindfulness, which publishes in August.

Introduction 1

Part One: Understanding Emotions 15

1 What Emotions Are and Why We Have Them 17

2 Identifying and Understanding Emotions 35

3 Strategies to Begin Managing Your Emotions 55

Part Two: Managing Emotions 71

4 Managing Emotions with Better Communication 73

5 Managing Emotions by Being Assertive 97

6 Managing Emotions Through Positive Thinking 115

Part Three: Putting It into Practice 135

7 Understanding and Managing Anxiety 137

8 Understanding and Managing Anger 147

9 Understanding and Managing Disappointment 163

10 Understanding and Managing Bullying 171

11 Motivating and Inspiring Others 185

References 193

About the Author 195

Index 197

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Emotional Intelligence Managing Emotions to Make a Positive Impact on Your Life and Career

Emotional Intelligence Managing Emotions to Make a Positive Impact on Your Life and Career

0857085441

Summary

Author Biography

Table of Contents

Supplemental Materials

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