Amazon no longer offers textbook rentals. We do!

Effective Small Group and Team Communication (with InfoTrac)

by: Hoover, Judith

Effective Small Group and Team Communication (with InfoTrac)

by: Hoover, Judith

ISBN 13:
9780534633448
ISBN 10:
0534633447
Edition: 2nd
Format: Paperback
Copyright: 06/24/2004
Publisher: Wadsworth Publishing

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

Enhance your communication skills with EFFECTIVE SMALL GROUP AND TEAM COMMUNICATION with InfoTrac?! This communication text emphasizes an interactive approach to teaching small group communication and contains activities that tie into each chapter. Career applications, collaborative learning activities, case studies, and a book specific website that contains tutorial quizzing and essay questions, are just a few of the tools that help you apply what you learn.

Preface

xii

CHAPTER 1 Teamwork and Its Advantages: The Potential to Satisfy Both Human and Organizational Needs

(20)

Key Words and Concepts

(1)

Career Application

(1)

The Team Concept

(4)

Individual Advantages of Teamwork

(7)

Belonging

(1)

Control

(1)

Self-Worth

(1)

Needs Theories

(1)

Maslow's Hierarchy of Needs

(2)

CASE STUDY: Putting Maslow's Theory to Work

(1)

Schutz's Needs Theory

(1)

Organizational Advantages of Teamwork

(4)

Productivity Advantages

(1)

Process Advantages

(1)

Personnel Advantages

(11)

Motivation, Responsibility, and Commitment

(1)

Knowledge

(1)

Ethics and Advantages of Teamwork

(1)

Conclusion

(1)

Getting to Know You Activity

(1)

Collaborative Learning Activities

(1)

CHAPTER 2 Teamwork and Communication: Verbal and Nonverbal Speaking, Listening, and Responding

(16)

Key Words and Concepts

(1)

Career Application

(1)

The Communication Process

(3)

Theoretical Perspectives

(3)

Dialogue

(1)

Confirming versus Disconfirming Communication

(1)

Defensive versus Supportive Communication Climates

(1)

Ideal Speech Situation

(1)

Theoretical Synthesis and the "Bottom Line"

(1)

Speaking

(4)

Verbal Messages

(3)

CASE STUDY: A Communication Failure at NASA

(2)

Nonverbal Messages

(1)

Listening

(1)

Responsive Communication

(1)

Conclusion

(1)

Collaborative Learning Activities

(1)

CHAPTER 3 Teamwork and the Need for Diversity: Personal, Cultural, and Organizational Differences

(17)

Key Words and Concepts

(1)

Career Application

(1)

Meaning of The Term Diversity

(1)

Diversities

(9)

Personal Diversities

(2)

Cultural Diversities

(4)

CASE STUDY: New Zealand's Cultural Diversity

(1)

Organizational Diversities

(2)

Why Teams Need Diverse Members

(2)

Member Needs

(1)

Organizational Needs

(2)

How Do We Value Diversity?

(2)

Conclusion

(1)

Collaborative Learning Activity

(2)

CHAPTER 4 Establishing a Team Identity: Who We Are and What We Do

(17)

Key Words and Concepts

(1)

Career Application

(1)

How Are Team Identities Created?

(4)

CASE STUDY: A Brand New Team Hits the Road

(2)

How Do Teams Think of Themselves?

(1)

Missions-~Visions-4Goals--Objectives-Action Plans

(5)

How Do Team Functions Affect Team Identities?

(1)

Day-to-Day Interactions

(1)

Team Building

(1)

Group Phases

(2)

Values and Ethics

(1)

Conclusion

(1)

Collaborative Learning Activities

(1)

CHAPTER 5 Team Cognitive Processes: Creativity, Criteria Development, and Critical Thinking

(17)

Key Words and Concepts

(1)

Career Application

(1)

Creative Thinking

(3)

Brainstorming to Generate Ideas

(1)

Reverse Brainstorming to Isolate Weaknesses

(1)

Nominal Group Technique

(1)

Morphological Analysis

(1)

Creative Problem Solving

(1)

Criteria Development

(4)

Project Criteria

(1)

Problem Solution Criteria

(3)

Critical Thinking

(7)

Data Evaluation Criteria

(1)

Reasoning with Data

(3)

Critical Thinking in the College Class: Skills and Attitudes

(6)

CASE STUDY: Argumentation in The Columbia Accident Report

(1)

Conclusion

(1)

Collaborative Learning Activities

(1)

CHAPTER 6 Team Decision Making and Problem Solving: Types and Procedures

(18)

Key Words and Concepts

(1)

Career Application

(1)

The Relationship Between Decision Making and Problem Solving

(1)

Decision-Making Processes

(5)

Simon's Decision-Making Activities

(1)

Gouran's Criteria

(1)

Basic Types of Decision Questions

(4)

CASE STUDY: How Can We Best Produce Patient Newsletters?

(1)

Problem-Solving Processes

(4)

Problem-Solving Examples

(1)

John Dewey's Model

(2)

Interaction Process Analysis

(1)

Performance Strategies for Decision Making and Problem Solving

(5)

Decision Phases

100

(8)

1. Intelligence Phase

100

(2)

2. Design Phase

102

(1)

3. Choice Phase

102

(2)

4. Review Phase

104

(1)

When Maintenance Is The Task

104

(1)

Conclusion

105

(1)

Collaborative Learning Activities

105

(1)

CHAPTER 7 Teamwork and Leadership: Theories and Their Application in a Team Environment

106

(20)

Key Words and Concepts

107

(1)

Career Application

107

(1)

Understanding the Terms

108

(2)

Understanding of Leadership Common to the Culture

108

(1)

Workplace Leadership Terminology

109

(1)

Competing Viewpoints

110

(4)

A Look at the Extremes

111

(1)

Rotated-Role Leadership Model

111

(3)

CASE STUDY: The Case of the Hidden Agenda

112

(2)

Applying What We Know About Leadership Theory

114

(11)

Single-Leader Theories

114

(2)

Style Theories

116

(1)

Functional Theories

116

(1)

Contingency Theories

116

(3)

Shared-Leadership Theories

119

(2)

Leadership Power

121

(2)

Combination-Leadership Model

123

(1)

An Important Postscript: Shared Leadership Still Requires Leadership

124

(1)

Conclusion

125

(1)

Collaborative Learning Activities

125

(1)

CHAPTER 8 Effective Team Meetings: Face-to-Face and Virtual Meeting Processes and Practices

126

(20)

Key Words and Concepts

127

(1)

Career Application

127

(1)

Why Do We Have Meetings?

128

(1)

Meeting Ecology

129

(3)

Face-to-Face Meetings

129

(1)

Virtual Meetings

130

(2)

CASE STUDY: Virtual Projects for Large National Organizations

131

(1)

What Are Effective Meeting Procedures?

132

(5)

Agendas

132

(3)

Minutes

135

(2)

Meeting Communication

137

(5)

Leadership in Virtual Team Settings

138

(1)

Typical Meeting Problems

138

(3)

Appropriate Meeting Communication

141

(1)

What Are The Principles of Effective Meetings?

142

(3)

Face-to-Face Meetings

142

(1)

Virtual Meetings

143

(5)

Use of Delphi Technique in Virtual Settings

144

(1)

Conclusion

145

(1)

Collaborative Learning Activities

145

(1)

CHAPTER 9 Obstacles and Challenges to Teamwork: Human and Situational Problems

146

(17)

Key Words and Concepts

147

(1)

Career Application

147

(1)

Human Communication Challenges

148

(5)

Individual Preferences

148

(2)

Fear of Speaking

150

(3)

Organizational or Situational Communication Barriers

153

(8)

Unwillingness to Participate

153

(1)

Fear of Losing Control

153

(2)

CASE STUDY: A Case of Excess Control and Lack of Trust

154

(1)

Lack of Trust

155

(1)

Lack of Coordination and Commitment

156

(1)

Inequality

156

(3)

Examples of Status-Difference Barriers

157

(2)

Social Cohesiveness

159

(7)

Overcohesiveness Resulting in Groupthink

159

(1)

Overcohesiveness Leading to Concertive Control

160

(1)

Cohesiveness as Advantage

161

(1)

Conclusion

161

(1)

Collaborative Learning Activities

162

(1)

CHAPTER 10 Managing Team Conflict: Causes and Effects Both Positive and Negative

163

(17)

Key Words and Concepts

164

(1)

Career Application

164

(1)

Conflict Types

165

(1)

Conflict's Causes and Functions

166

(3)

Language Itself

166

(1)

Competitive Culture

166

(1)

Attribution Theory

167

(2)

A Decision-Making Phase

169

(1)

Conflict's Effects

169

(2)

Potential Positive Effects

169

(1)

Potential Negative Effects

170

(1)

Conflict Management

171

(6)

Negative Strategies

172

(1)

More Positive Strategies

172

(10)

Collaboration: The Most Positive, Yet Most Difficult Strategy

173

(9)

CASE STUDY: Global Collaboration in the Race Against SARS

174

(3)

Communicating During Conflict

177

(2)

Conclusion

179

(1)

Collaborative Learning Activities

179

(1)

CHAPTER 11 Team Outcomes: Oral Presentations and Written Reports and Proposals

180

(17)

Key Words and Concepts

181

(1)

Career Application

181

(1)

Preparing for the Presentation

182

(10)

Determining and Satisfying the Needs of the Occasion

182

(3)

Purpose

183

(1)

CASE STUDY: A Workshop to Prepare Employees for Teamwork

183

(1)

Audience

184

(1)

Data

184

(1)

Environment

185

(1)

Constructing the Oral Message

185

(1)

Purpose: To Inform

185

(2)

Introduction

185

(2)

Body

187

(1)

Conclusion

187

(1)

Purpose: To Persuade

187

(4)

Constructing the Written or Visual Message

191

(1)

Rehearsing and Delivering the Oral Presentation

192

(1)

Written Proposals and Reports

192

(4)

Definitions and Purposes

193

(1)

Constructing the Written Message

193

(6)

Reports

193

(2)

Proposals

195

(1)

Conclusion

196

(1)

Collaborative Learning Activities

196

(1)

CHAPTER 12 Team Assessment and Evaluation: Members, Processes, Skills, Relationships, and Ethical Considerations

197

(15)

Key Words and Concepts

198

(1)

Career Application

198

(1)

Team Effectiveness Evaluation

199

(11)

CASE STUDY: Developing Responsibility

203

(3)

Evaluation Criteria and Methods for Student Groups

206

(4)

Conclusion

210

(1)

Collaborative Learning Activities

211

(1)

Appendix A Inventory of Team-Member Characteristics

212

(1)

Appendix B Transcript of a Virtual Meeting

213

(6)

Appendix C Chat Session: Group Decision Making

219

(3)

Appendix D Personal Report of Communication Apprehension (PRCA-24)

222

(2)

References

224

(16)

Index

240

Amazon no longer offers textbook rentals. We do!

Effective Small Group and Team Communication (with InfoTrac)

Effective Small Group and Team Communication (with InfoTrac)

9780534633448

0534633447

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Effective Small Group and Team Communication (with InfoTrac)

Effective Small Group and Team Communication (with InfoTrac)

9780534633448

0534633447

Summary

Table of Contents

Supplemental Materials

Write a Review

Related Products