1. Introducing Nursing Management

2. Designing Organizations

3. Delivering Nursing Care

4. Leading, Managing, Following

5. Initiating and Managing Change

6. Managing and Improving Quality

7. Understanding Power and Politics

PART II. LEARNING KEY SKILLS IN NURSING MANAGEMENT

8. Thinking Critically, Making Decisions, Solving Problems

9. Communicating Effectively

10. Delegating Successfully

11. Building and Managing Teams.

12. Handling Conflict

13. Managing Time

PART III. MANAGING RESOURCES

14. Budgeting and Managing Fiscal Resources

15. Recruiting and Selecting Staff

16. Staffing and Scheduling .

17 . Motivating and Developing Staff

18. Evaluating Staff Performance

19. Coaching, Disciplining, and Terminating Staff

20. Managing Absenteeism, Reducing Turnover, Retaining Staff

21. Dealing with Staff Problems

22. Preparing for Emergencies

23. Preventing Workplace Violence

24. Handling Collective Bargaining Issues

PART IV. TAKING CARE OF YOURSELF

25. Managing Stress

26. Advancing Your Career

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