Preface – ‘My Why’ xi

Acknowledgements xiii

Note to the reader xv

Abbreviations xvii

1 Introduction – the CIOB Design Manager’s Handbook 1

Context, scope, audience and structure

2 Process 19

Project context, processes, CDM, cost management

3 DMTCQ 59

The Design Management Benchmark, a framework model for Design Management based on Time, Cost and Quality

4 Tools 63

Generic tools to control design production and design development

5 Procurement 91

Main procurement routes, Employer’s Requirements/Contractor’s Proposals

6 Value and innovation 101

Value management, innovation and DM

7 People 111

Context, tsunamis, tribes and people

8 Training 123

Roles, skills, training

9 Quality 127

Urban and environmental context of design, quality, legacy

10 Stories 133

People, projects – some stories

11 Future 145

Context, external and internal factors, BIM, DM2050

Afterword 161

Addendum – October 2012 163

Appendices 165

A Lean Project Delivery – Alan Mossman, Glenn Ballard & Christine Pasquire 165

B The ‘ADePT’ methodology – Paul Waskett and Andrew Newton 191

C Choosing by Advantages – Alan Mossman 197

D Delivering value – A Guidance Note for Design Managers – Michael Graham 201

E Style, Behaviours & your ‘Leadership Moments’ – Saima Butt 209

F Educating the Design Manager of the future – Paula Bleanch 213

G Facilitating workshops – John Eynon 221

Bibliography/Resources/Further Reading 223

Index 229

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