Customer Service A Practical Approach

ISBN 13:
9780132742399
ISBN 10:
013274239X
Edition: 6th
Format: Paperback
Copyright: 01/05/2012
Publisher: Pearson

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

Extend Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

List Price $113.20 Save

DUE 12/22/2017

SEMESTER

$18.22

DUE 10/23/2017

QUARTER

$17.31

DUE 09/23/2017

SHORT TERM

$16.39

Free Shipping On Every Order

In Stock Usually Ships in 24 Hours.

Summary

The market-leader , Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Actionexercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.