Customer Service A Practical Approach

Customer Service A Practical Approach
- ISBN 13:
9780132742399
- ISBN 10:
013274239X
- Edition: 6th
- Format: Paperback
- Copyright: 01/05/2012
- Publisher: Pearson
New From $164.99
Sorry, this item is currently unavailable on Knetbooks.com
List Price $166.65 Save $1.66
New
$164.99
Print on Demand: 2-4 Weeks. This item cannot be cancelled or returned.
We Buy This Book Back!
Included with your book
Free Shipping On Every Order
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Extend or Purchase Your Rental at Any Time
Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.
Summary
The market-leader , Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Actionexercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.