Part I: COMMUNICATION AND CULTURE. 1. The Challenge of Intercultural Communication: Interaction in a Diverse World. 2. Understanding Culture: Alternative Views of Reality. 3. The Deep Structure: Roots of Reality. Part II: EXCHANGING INTERCULTURAL MESSAGES. 4. Language and Culture: Words and Meanings. 5. Nonverbal Communication: The Messages of Action, Space, Time, and Silence. Part III: THE ROLE OF CONTEXT IN INTERCULTURAL COMMUNICATION. 6. Cultural Influences on Context: The Business Setting. 7. Cultural Influences on Context: The Educational Setting. 8. Cultural Influences on Context: The Health Care Setting. Part IV: KNOWLEDGE IN ACTION. 9. Intercultural Challenges: Recognizing and Dealing with Differences. 10. Becoming Competent: A Point of View. Notes. Index.