Drawing on case studies and research from both management and communications fields, this book provides readers with an understanding of the basic concepts and techniques needed to communicate successfully in today's business world. Separate chapters on the communication process and organizational theory form the foundation for later discussions of interpersonal relationships, effective listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing, with special attention given to informational and employment interview strategies. Subsequent chapters examine small groups and leadership within them. The three final chapters offer guidance in informative and persuasive presentations, including attention to verbal delivery and visual aids.