With the help of real-world cases, this book enables students and managers alike to clearly view their own communication abilities, organizational dilemmas and challenges.New to the Fourth Edition- Greater emphasis on the "problem focused" nature of the book- Greater focus on critical thinking issues and skills- A spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations- The inclusion of new research on ethics in organizations and environmental responsibility- Updated examples throughout, including updated material on how technology influences communication in organizations- A new Instructor's Resource CD-ROM that includes PowerPoint slides, test questions, and sample case studies- A new Companion Study Site that includes short video case studies and questions for each chapter to promote practical problem-solving