9781119047605

Chief Customer Officer 2.0

  • ISBN 13:

    9781119047605

  • ISBN 10:

    1119047609

  • Edition: Revised
  • Format: Hardcover
  • Copyright: 06/15/2015
  • Publisher: Jossey-Bass Inc Pub

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Customer Reviews

The Best Book on Managing Customer Service July 1, 2015
by
This is the best, most complete book on the effective managing of customer service as a strategic competitive advantage. It is powerfully and pragmatically written by the former CCO of several organizations renowned for great service. Chocked full of poignant examples and practical tools, this book is must-have for the library of anyone who cares about delivering consistently great service.
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Chief Customer Officer 2.0: 5 out of 5 stars based on 1 user reviews.

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