Care Packages for Your Customers An Idea a Week to Enhance Customer Service
Care Packages for Your Customers An Idea a Week to Enhance Customer Service
- ISBN 13:
9780071484213
- ISBN 10:
0071484213
- Edition: 1st
- Format: Paperback
- Copyright: 04/12/2007
- Publisher: McGraw-Hill Education
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Summary
Customer service is the number one concern among managers and business owners Building on CARE Packages for the Workplace, this user-friendly guide puts ideas into action with 52 step-by-step plans for pleasing customers Glanz is a Certified Speaking Professional for the National Speaker's Association; she speaks more than 60 times a year throughout the world and has spoken on all seven continents Glanz's clients include 3M, American Express, PB, Southwest Airlines, SYSCO, IBM, and Hilton