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Business Communication Today Eighth Edition

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This study guide includes a chapter outline, review questions, and study quizzes. Page references to the review questions and quizzes are included.

Understanding the Foundations of Business
Achieving Success Through Effective Business Communication	p. 1
Communicating in Teams and Mastering Listening and Nonverbal Communication Skills	p. 14
Communicating Interculturally	p. 24
Applying the Three-Step Writing Process
Planning Business Messages	p. 34
Writing Business Messages	p. 44
Completing Business Messages	p. 53
Three Writing Letters, Memos, E-Mails, and Instant Messages
Writing Routine and Positive Messages	p. 65
Writing Negative Messages	p. 75
Writing Persuasive Messages	p. 85
Finding and Communicating Information
Finding, Evaluating, and Processing Information	p. 95
Communicating Information Through Visuals	p. 105
Planning, Writing, and Completing Reports and Proposals
Planning Reports and Proposals	p. 114
Writing Reports and Proposals	p. 127
Completing Reports and Proposals	p. 139
Designing and Delivering Oral Presentations
Planning, Writing, and Completing Oral Presentations	p. 150
Enhancing Your Oral Presentations with Electronic Slides and Overhead Transparencies	p. 159
Writing Employment Messages and Interviewing for Jobs
Building Careers and Writing Resumes	p. 168
Interviewing for Employment and Following Up	p. 181
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