9780814473658

Delivering Knock Your Socks Off Service

  • ISBN 13:

    9780814473658

  • ISBN 10:

    0814473652

  • Edition: 4th
  • Format: Paperback
  • Copyright: 10/20/2006
  • Publisher: Amacom Books

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service... you have to knock their socks off!

Author Biography

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Table of Contents

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