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In Mixed Company Communicating in Small Groups and Teams (with InfoTrac)

by: Rothwell, J. Dan

In Mixed Company Communicating in Small Groups and Teams (with InfoTrac)

by: Rothwell, J. Dan

ISBN 13:
9780534606695
ISBN 10:
0534606695
Edition: 5th
Format: Paperback
Copyright: 08/07/2003
Publisher: Wadsworth Publishing
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Summary

1. Communication Competence. 2. Groups as Systems. 3. Group Development. 4. Developing the Group Climate. 5. Roles and Leadership in Groups. 6. Developing Effective Teams. 7. Group Discussion: Defective Decision Making and Problem Solving. 8. Group Discussion: Effective Decision Making and Problem Solving. 9. Power in Groups: A Central Dynamic. 10. Conflict Management in Groups.

Preface

Communication Competence

(24)

Myths About Communication

(2)

Myth 1: Communication Is a Panacea

(1)

Myth 2: Communication Can Break Down

(1)

Myth 3: Effective Communication Is Merely Skill Building

(1)

Myth 4: Effective Communication Is Just Common Sense

(1)

Communication Defined

(6)

Communication Is Transactional

(1)

Communication Is a Process

(1)

Communication Is Sharing Meaning

(1)

Verbal Communication

(1)

Nonverbal Communication

(1)

Verbal and Nonverbal Interconnectedness

(1)

Context

(1)

Communication Competence

(13)

Competence Defined

(1)

Matter of Degree

(1)

We-not-Me Oriented

(1)

Focus on Culture: Individualism versus Collectivism: A Basic Cultural Difference

(3)

Effectiveness

(1)

Appropriateness

(1)

Elements of Competence

(1)

Knowledge

(1)

Skills

(1)

Sensitivity

(1)

Commitment

(1)

Ethics

(2)

Focus on Gender: Gender and Communication Competence

(4)

Groups as Systems

(26)

Interconnectedness of Parts

(7)

Ripple Effect

(2)

Synergy

(2)

Closer Look: Dealing with Difficult Group Members

(3)

Adaptability to Change

(8)

Boundary Control

(1)

Methods of Boundary Control

(2)

Closer Look: Bound and Gagged: Cult Boundary Control

(3)

Boundary Control and Group Effectiveness

(2)

Influence of Size

(6)

Group Size and Complexity

(1)

Quantitative Complexity

(1)

Complexity and Group Transactions

(1)

Groups versus Organizations

(2)

Closer Look: The Beatles as a System

(2)

Definition of Small Group

(3)

Group Development

(34)

Task and Social Dimensions

(2)

Closer Look: The Case of ``Hormones with Feet''

(1)

Periodic Phases of Group Development

(24)

Forming: Why We Join Groups

(1)

Interpersonal Attraction

(1)

Attraction to Group Activities

(1)

Attraction to Group Goals

(1)

Establishment of Meaning and Identity

(1)

Fulfillment of Unrelated Needs

(1)

Storming: Tension in Groups

(1)

Primary Tension

(1)

Secondary Tension

(2)

Norming: Regulating the Group

(1)

Types of Norms

(1)

Purpose and Development of Norms

(1)

Conforming to Norms

(2)

Conditions for Conformity to Norms

(1)

Closer Look: High School Cliques: A Lesson in Conformity

(1)

Nonconformity

(1)

Closer Look: Hazing Rituals

(4)

Performing: Group Output

(1)

Individual versus Group Performance

(3)

Closer Look: Social Loafing: Sapping a Group's Vitality

(2)

Risk-Taking and Polarization

(2)

Newcomers and Group Development

(6)

Nature of Group

(1)

Newcomer Strategies

(1)

Focus on Gender/Ethnicity Member Diversity and Group Development

(3)

Developing the Group Climate

(32)

Competitive versus Cooperative Climates

(12)

Definitions

(1)

Prevalence of Competition

(3)

Focus on Gender: Gender and Hypercompetitiveness

(1)

Effects of Competition versus Cooperation

(1)

Achievement and Performance

(1)

Closer Look: Competing for No Good Reason

(1)

Group Cohesiveness

(1)

Self-Esteem

(1)

Character Building and Ethics

(2)

Focus on Culture: Competition and Culture

(1)

Constructing Cooperation in Groups

(18)

Interdependence

100

(1)

Equality

100

(1)

Participation

101

(1)

Individual Accountability

102

(1)

Closer Look: Habitat for Humanity

103

(1)

Cooperative Communication Patterns

104

(1)

Evaluation versus Description

104

(2)

Control versus Problem Orientation

106

(1)

Strategy versus Spontaneity

107

(1)

Neutrality versus Empathy

107

(1)

Superiority versus Equality

108

(1)

Certainty versus Provisionalism

108

(1)

Reciprocal Patterns

109

(1)

Closer Look: The Robbers Cave Experiment

110

(2)

Noncompetitive Listening

112

(1)

Shift Response versus Support Response

112

(1)

Competitive Interrupting

113

(1)

Ambushing

113

(4)

Roles and Leadership in Groups

117

(32)

Group Roles

118

(9)

Effects of Roles

119

(2)

Closer Look: The Stanford Prison Study

121

(1)

Types of Roles

122

(1)

Role Emergence

123

(2)

Role Fixation

125

(2)

Leadership

127

(22)

Definition of Leadership

127

(1)

Gaining and Retaining Leadership

128

(1)

How Not to Become a Leader

129

(1)

General Pattern of Leader Emergence

129

(2)

Retaining the Leader Role

131

(1)

Focus on Gender/Ethnicity: Gender and Ethnic Leadership Bias

132

(3)

Perspectives on Effective Leadership

135

(1)

Traits Perspective

135

(2)

Styles Perspective

137

(1)

Situational (Contingency) Perspective

138

(3)

Closer Look: Effective versus Ineffective Leadership

141

(1)

Functional Perspective

142

(2)

Communication Competence Perspective

144

(1)

Closer Look: ``Chainsaw Al'' and Aaron Feuerstein: A Lesson in Contrasts

145

(4)

Developing Effective Teams

149

(24)

Team Members

152

(3)

We-Orientation

153

(1)

Competent Communication

154

(1)

Experience and Problem-Solving Abilities

154

(1)

Optimistic Attitude

154

(1)

Team Member Removal

155

(1)

Team Structure

155

(12)

Developing Goals

156

(1)

Setting Clear Goals

157

(1)

Establishing Challenging Goals

157

(1)

Exhibiting Commitment to Goals

158

(1)

Closer Look: The U.S. Women's Olympic Basketball Team

159

(1)

Developing a Team Identity

160

(1)

Solidarity Symbols

160

(1)

Team Talk

161

(1)

Designating Clear and Appropriate Roles

162

(1)

Appropriate Roles for Team Members

162

(1)

Formal Role Designations

163

(1)

Structuring Team Empowerment

164

(1)

Definition of Empowerment

164

(1)

Hierarchical Organizations

165

(1)

Quality Circles

165

(1)

Self-Managing Work Teams

165

(1)

Closer Look: IDEO and Team Empowerment

166

(1)

Impediments to Team Empowerment

167

(1)

Competent Team Leadership

167

(6)

Foster Participative Leadership

168

(1)

Insist on a Cooperative Climate

169

(2)

Closer Look: Virtual Teams

171

(1)

Structure Decision Making and Problem Solving

172

(1)

Group Discussion: Defective Decision Making and Problem Solving

173

(36)

Information: The Raw Material of Critical Thinking

175

(7)

Information Overload

175

(1)

Scope of the Problem

175

(1)

Consequences

176

(1)

Closer Look: The McMartin Preschool Case

177

(1)

Coping with Information Overload

178

(1)

Closer Look: Technology and the Bias of Speed

179

(2)

Information Underload

181

(1)

Mindsets: Critical Thinking Frozen Solid

182

(4)

Confirmation Bias

183

(2)

False Dichotomies

185

(1)

Collective Inferential Error: Uncritical Thinking

186

(13)

Closer Look: Blue Eyes versus Brown Eyes

187

(2)

Prevalence of the Problem

189

(1)

Closer Look: The Uncritical Inference Test

190

(1)

General Sources of Inferential Errors

191

(1)

Specific Sources of Inferential Errors

192

(1)

Closer Look: The Blandina Chiapponi Case

193

(1)

Vividness

194

(2)

Unrepresentativeness

196

(1)

Correlation

197

(1)

Error Correction: Practicing Critical Thinking

198

(1)

Groupthink: Critical Thinking in Suspended Animation

199

(10)

Definition

200

(1)

Identification of Groupthink

201

(1)

Overestimation of the Group's Power and Morality

201

(1)

Closed-Mindedness

202

(1)

Pressures toward Uniformity

202

(2)

Preventing Groupthink: Promoting Vigilance

204

(5)

Group Discussion: Effective Decision Making and Problem Solving

209

(38)

Discussion Procedures

210

(13)

General Considerations

210

(1)

Periodic Phases of Decision Emergence

211

(1)

Functional Perspective

211

(1)

The Standard Agenda

212

(1)

Systematic Procedures

212

(2)

Problems of Implementation

214

(1)

Closer Look: Murphy's Law

215

(2)

PERT

217

(1)

Group Decision-Making Rules

218

(1)

Majority Rule

218

(1)

Minority Rule

219

(1)

Unanimity Rule (Consensus)

220

(2)

Focus on Culture: Japan's Nuclear Emergency and Consensus Decision Making

222

(1)

Participation

223

(3)

Pros and Cons of Participation

224

(1)

Focus on Culture: Cultural Diversity and Participation in Small Groups

225

(1)

Increasing Constructive Participation

226

(1)

Critical Thinking and Effective Decision Making

226

(7)

Closer Look: Conducting Meetings: Standard and Technological Forms of Participation

227

(3)

Gathering Information

230

(1)

Evaluating Information

231

(2)

Creative Problem Solving

233

(14)

Closer Look: The Internet: Resource for Information and Misinformation

234

(1)

General Overview

235

(1)

Specific Creative Techniques

236

(1)

Brainstorming and Nominal Group Techniques

236

(4)

Framing/Refraining

240

(2)

Integrative Problem Solving

242

(5)

Power in Groups: A Central Dynamic

247

(36)

Power Defined

248

(4)

The Nature of Power

248

(1)

Forms of Power

249

(1)

Closer Look: Empowerment and Self-Help Groups

250

(2)

Indicators of Power

252

(4)

General Indicators

252

(1)

Verbal Indicators

252

(1)

Nonverbal Indicators

253

(1)

Focus on Gender/Culture: Powerful Language Differences

254

(2)

Power Resources

256

(10)

Information

257

(1)

Expertise

257

(2)

Rewards and Punishments

259

(3)

Personal Qualities

262

(1)

Legitimate Authority

263

(1)

Closer Look: The Milgram Studies

264

(2)

Imbalance of Power

266

(2)

Physical Violence and Aggression

267

(1)

Verbal and Nonverbal Contempt

267

(1)

Transacting Power

268

(15)

Compliance: The Power of Groups

268

(1)

Focus on Culture: Power Distance and Cultural Differences

269

(1)

Alliance: Coalition Formation

270

(1)

Resistance: Covert Noncompliance

271

(1)

Strategic Stupidity

271

(1)

Loss of Motor Function

272

(1)

The Misunderstanding Mirage

273

(1)

Selective Amnesia

273

(1)

Tactical Tardiness

274

(1)

Purposeful Procrastination

274

(2)

Defiance: Overt Noncompliance

276

(1)

Threat of Contagion

276

(1)

Variable Group Reaction

277

(1)

Defiant Member's Influence

277

(1)

Significance: Self-Empowerment

278

(1)

Assertiveness

278

(3)

Increasing Personal Power Resources

281

(2)

Conflict Management in Groups

283

(34)

Definition of Terms

285

(4)

Definition of Conflict

286

(1)

General Definition

286

(1)

Destructive versus Constructive Conflict

287

(1)

Conflict Resolution versus Management

288

(1)

Styles of Conflict Management

289

(6)

Collaborating (Problem Solving)

289

(2)

Accommodating (Yielding)

291

(1)

Compromising

291

(1)

Closer Look: The Case of the Effective Compromise

292

(1)

Avoiding (Withdrawing)

292

(2)

Competing (Power/Forcing)

294

(1)

Transacting Conflict

295

(15)

Focus on Culture: Culture and Conflict Styles

296

(1)

Primary Situational Variables

297

(1)

Nature of the Conflict

297

(2)

Nature of the Relationship

299

(1)

Timing

299

(1)

Conflict Spirals

300

(1)

Closer Look: Kill Radio Conflict Case Study

301

(2)

Negotiating Strategies

303

(1)

Tit for Tat

303

(1)

Reformed Sinner

304

(1)

Positional Bargaining

305

(1)

Principled Negotiation

306

(4)

Anger Management

310

(7)

Constructive and Destructive Anger

310

(2)

Managing Your Own Anger

312

(1)

Managing the Anger of Others

312

(5)

Appendix A: Group Oral Presentations

317

(14)

Appendix B: Critical Thinking Revisited: Fallacies

331

(7)

Appendix C: Sample Agendas for Group Meetings

338

(2)

Glossary

340

(9)

References

349

(22)

Index

371

Amazon no longer offers textbook rentals. We do!

In Mixed Company Communicating in Small Groups and Teams (with InfoTrac)

In Mixed Company Communicating in Small Groups and Teams (with InfoTrac)

9780534606695

0534606695

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

In Mixed Company Communicating in Small Groups and Teams (with InfoTrac)

In Mixed Company Communicating in Small Groups and Teams (with InfoTrac)

9780534606695

0534606695

Summary

Table of Contents

Supplemental Materials

Write a Review

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