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International Management : Managing Across Borders and Cultures

by: Deresky, Helen

International Management : Managing Across Borders and Cultures

by: Deresky, Helen

ISBN 13:
9780131095977
ISBN 10:
0131095978
Edition: 5th
Format: Hardcover
Copyright: 01/01/2008
Publisher: Pearson College Div
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Summary

For courses in International Management and Multinational Management. International Management is a comprehensive textbook that addresses the practical management functions and behaviors necessary to develop global vision and management skills at both a strategic (macro) level and an interpersonal (micro) level.

Preface

xiv

PART I: THE GLOBAL MANAGER'S ENVIRONMENT

(78)

Assessing the Environment--Political, Economic, Legal, Technological

(28)

Opening Profile: Business Goes on in Jakarta Despite Threat of Terrorism

(3)

The Global Business Environment

(1)

Globalism

(1)

Management Focus: Small Company, Global Approach

(5)

Regional Trading Blocs---The Triad

(3)

Other Regions in the World

(1)

Comparative Management in Focus: Opening Economy Revitalizes India

(15)

Information Technology

(1)

The Globalization of Human Capital

(1)

The Global Manager's Role

(1)

The Political and Economic Environment

(1)

Political Risk

(1)

Political Risk Assessment

(1)

Managing Political Risk

(1)

Managing Terrorism Risk

(1)

Economic Risk

(1)

The Legal Environment

(1)

Contract Law

(1)

Other Regulatory Issues

(1)

The Technological Environment

(2)

Global E-Business

(2)

E-Biz Box: Europe's Airbus Joins Global Aerospace B2B Exchange

(5)

Conclusion

(1)

Summary of Key Points

(1)

Discussion Questions

(1)

Application Exercises

(1)

Experiential Exercise

(1)

Internet Resources

(1)

Case Study: The EC Shatters Microsoft's Windows

(2)

Managing Interdependence--Social Responsibility and Ethics

(50)

Opening Profile: The Collapse of Parmalat---Italy's ``Enron''

(12)

The Social Responsibility of MNCs

(3)

MNC Responsibility Toward Human Rights

(1)

Codes of Conduct

(2)

Ethics in Global Management

(5)

E-Biz Box: EU Imposes Cross-Border: Electronic Data Privacy

(5)

Questionable Payments

(3)

Making the Right Decision

(1)

Management Focus: CEO Speaks Out: Ethics Abroad---Business Fundamentals, Value Judgments

(5)

Managing Interdependence

(1)

Foreign Subsidiaries in the United States

(1)

Managing Subsidiary--Host-Country Interdependence

(3)

Comparative Management in Focus: Interdependence: NAFTA at 10---Growing Pains in Mexico, Canada, and the United States

(28)

Managing Environmental Interdependence

(1)

Conclusion

(1)

Summary of Key Points

(1)

Discussion Questions

(1)

Application Exercises

(1)

Experiential Exercise

(1)

Internet Resources

(1)

Case Study: G.M. Returns to South Africa 10 Years After End of Apartheid

(3)

Comprehensive Cases

(1)

Case 1 Reebok: Managing Human Rights Issues ``Ethically?''

(8)

Case 2 Treating AIDS: A Global Ethical Dilemma in 2004

(2)

Case 3 Footwear International (Setting: Indonesia)

(6)

PART II: THE CULTURAL CONTEXT OF GLOBAL MANAGEMENT

(140)

Understanding the Role of Culture

(37)

Opening Profile: Adjusting Business to Saudi Arabian Culture

(6)

Culture and Its Effects on Organizations

(2)

E-Biz Box: Companies Must Localize E-Commerce to Avoid Culture---Internet Clash

(3)

Cultural Variables

(1)

Management Focus: The Body Shop's Anita Roddick: Advocacy for Awareness

(15)

Subcultures

(1)

Influences on National Culture

(1)

Cultural Value Dimensions

(1)

Project Globe Cultural Dimensions

(1)

Cultural Clusters

(1)

Hofstede's Value Dimensions

(3)

Trompenaars's Value Dimensions

(2)

Critical Operational Value Differences

(2)

The Internet and Culture

100

(1)

Developing Cultural Profiles

101

(2)

Comparative Management in Focus: Profiles in Culture: Japan, Germany, and South Korea

103

(13)

Culture and Management Styles around the World

108

(1)

Saudi Arabia

108

(1)

Chinese Small Family Businesses

109

(3)

Conclusion

112

(1)

Summary of Key Points

112

(1)

Discussion Questions

112

(1)

Application Exercises

112

(1)

Experiential Exercises

113

(1)

Internet Resources

113

(1)

Case Study: Trouble at Computex Corporation

114

(2)

Communicating across Cultures

116

(31)

Opening Profile: On Keeping Your Foot Safely Out of Your Mouth

116

(12)

The Communication Process

119

(1)

Cultural Noise in the Communication Process

120

(1)

The Culture-Communication Link

121

(1)

Trust in Communication

121

(1)

The Globe Project

121

(2)

Cultural Variables in the Communication Process

123

(4)

Context

127

(1)

Management Focus: Oriental Poker Face: Eastern Deception or Western Inscrutability?

128

(1)

Comparative Management in Focus: Communicating with Arabs

129

(6)

Communication Channels

131

(2)

Information Technology: Going Global and Acting Local

133

(2)

E-Biz Box: Manheim Auctions Adds Localized B2B System to Its Global Operations

135

(1)

Managing Cross-Cultural Communication

136

(1)

Management Focus: Indian Companies Are Adding Western Flavor

136

(11)

Developing Cultural Sensitivity

138

(1)

Careful Encoding

138

(1)

Selective Transmission

139

(1)

Careful Decoding of Feedback

139

(1)

Follow-up Actions

140

(1)

Conclusion

141

(1)

Summary of Key Points

142

(1)

Discussion Questions

142

(1)

Application Exercises

142

(1)

Experiential Exercise

142

(2)

Internet Resources

144

(1)

Case Study: Elizabeth Visits GPC's French Subsidiary

145

(2)

Cross-cultural Negotiation and Decision Making

147

(72)

Opening Profile: Bechtel and GE Benefit from Enron's Failed Negotiations over Dabhol Plant

147

(2)

Negotiation

149

(12)

The Negotiation Process

149

(1)

Stage One: Preparation

150

(1)

Stage Two: Relationship Building

151

(1)

Stage Three: Exchanging Task-Related Information

152

(1)

Stage Four: Persuasion

153

(1)

Stage Five: Concessions and Agreement

154

(1)

Understanding Negotiation Styles

155

(1)

Successful Negotiators Around the World

156

(2)

Managing Negotiation

158

(2)

Using the Web to Support Negotiations

160

(1)

E-Negotiation

161

(1)

Management Focus: Samsung's e-Chaebol

161

(1)

Comparative Management in Focus: Negotiating with the Chinese

161

(5)

Managing Conflict Resolution

165

(1)

E-Biz Box: B2B Markets: Fast Negotiations and Transactions

166

(3)

Decision Making

166

(1)

The Influence of Culture on Decision Making

167

(1)

Approaches to Decision Making

168

(1)

Comparative Management in Focus: Decision Making in Japanese Companies

169

(50)

Conclusion

171

(1)

Summary of Key Points

171

(1)

Discussion Questions

171

(1)

Experiential Exercises

172

(1)

Internet Resources

173

(1)

Case Study: Martinez Construction Company in Germany

174

(5)

Comprehensive Cases

179

(1)

Case 4 Dell's Dilemma in Brazil: Negotiating at the State Level

179

(9)

Case 5 General Motors and AvtoVAZ of Russia

188

(12)

Case 6 TelSys International: A Marriage of Two Cultures (Case or Negotiation Simulation)

200

(8)

Case 7 Guanxi in Jeopardy: Joint Venture Negotiations in China

208

(7)

Case 8 Moto: Coming to America

215

(4)

PART III: FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS

219

(1)

Formulating Strategy

219

(134)

Opening Profile: Mexican Cement Maker with a Worldview

219

(34)

Reasons for Going International

222

(1)

Reactive Responses

222

(1)

Proactive Reasons

223

(1)

Strategic Formulation Process

224

(1)

Steps in Developing International and Global Strategies

225

(1)

Mission and Objectives

226

(1)

Environmental Assessment

226

(2)

Sources of Environmental Information

228

(1)

Internal Analysis

229

(1)

Competitive Analysis

230

(1)

Global and International Strategic Alternatives

231

(1)

Approaches to World Markets

231

(1)

Global Integrative Strategies

232

(1)

Management Focus: Whirlpool India's Whitemagic Blends with Local Culture and Traditions

233

(3)

Using E-Business for Global Expansion

234

(2)

E-Biz Box: eBay's Global Strategy

236

(6)

E-global or E-local?

236

(1)

Entry Strategy Alternatives

237

(5)

Comparative Management in Focus: Strategic Planning for the EU Market

242

(11)

Strategic Choice

245

(2)

Timing Entry and Scheduling Expansions

247

(1)

The Influence of Culture on Strategic Choice

247

(1)

Conclusion

248

(1)

Summary of Key Points

248

(1)

Discussion Questions

248

(1)

Application Exercises

249

(1)

Experiential Exercise

249

(1)

Internet Resources

249

(1)

Case Study: Vodafone U.K. in 2004-2005---Changing Competition and Global Strategies

250

(3)

Global Alliances and Strategy Implementation

253

(27)

Opening Profile: France's Thomson and China's TCL to Join TV Units

253

(3)

Strategic Alliances

255

(1)

E-Biz Box: Covisint, LLC

256

(6)

Global and Cross-Border Alliances: Motivations and Benefits

257

(1)

Challenges in Implementing Global Alliances

258

(3)

Guidelines for Successful Alliances

261

(1)

Comparative Management in Focus: Joint Ventures in the Russian Federation

262

(8)

Strategic Implementation

265

(1)

Managing Performance in International Joint Ventures

266

(2)

Government Influences on Strategic Implementation

268

(1)

Cultural Influences on Strategic Implementation

269

(1)

Management Focus: Wal-Mart Takes a Local Partner to Adapt in Japan

270

(3)

E-commerce Impact on Strategy Implementation

272

(1)

Management Focus: NextLinx Enables Global Strategy Implementation

273

(7)

Conclusion

273

(1)

Summary of Key Points

273

(1)

Discussion Questions

274

(1)

Application Exercises

274

(1)

Experiential Exercise

274

(2)

Internet Resources

276

(1)

Case Study: NTT DoCoMo, Japan: Global Alliances and Strategy Implementation

277

(3)

Organization Structure and Control Systems

280

(73)

Opening Profile: Samsung Electronics Thrives through Its Global Network of R&D Alliances, Streamlined Structure, and Vertical Integration

280

(7)

Organizational Structure

282

(1)

Evolution and Change in MNC Organizational Structures

283

(1)

Integrated Global Structures

284

(2)

Organizing for Globalization

286

(1)

Comparative Management in Focus: The Overseas Chinese Global Network

287

(9)

Organizing to ``Be Global, Act Local''

288

(1)

Emergent Structural Forms

289

(1)

Interorganizational Networks

289

(1)

The Global E-Corporation Network Structure

290

(1)

The Transnational Corporation (TNC) Network Structure

291

(1)

Choice of Organizational Form

291

(2)

Organizational Change and Design Variables

293

(2)

Control Systems for Global Operations

295

(1)

Monitoring Systems

295

(1)

Direct Coordinating Mechanisms

296

(1)

Management Focus: McDonald's in Moscow---A Decade of Control Challenges

296

(2)

E-Biz Box: Bikeworld Goes Global with E-Commerce Shipping Alliances

298

(55)

Indirect Coordinating Mechanisms

300

(1)

Managing Effective Monitoring Systems

300

(1)

The Appropriateness of Monitoring and Reporting Systems

300

(1)

The Role of Information Systems

301

(1)

Evaluation Variables across Countries

301

(1)

Conclusion

302

(1)

Summary of Key Points

302

(1)

Discussion Questions

303

(1)

Application Exercises

303

(1)

Experiential Exercise

303

(1)

Internet Resources

303

(1)

Case Study: Asea Brown Boveri (ABB), Sweden, 2004: What Went Wrong?

304

(5)

Comprehensive Cases

309

(1)

Case 9 FedEx vs. UPS---Competing with Contrasting Strategies in China

309

(9)

Case 10 Pepsi's Entry into India---A Lesson in Globalization

318

(5)

Case 11 Starbucks' International Operations

323

(7)

Case 12 DaimlerChrysler AG in 2004: A Global Strategy Gone Sour

330

(12)

Case 13 Global E-Commerce at United Parcel Service

342

(11)

PART IV: GLOBAL HUMAN RESOURCES MANAGEMENT

353

(128)

Staffing, Training, and Compensation for Global Operations

353

(25)

Opening Profile: Offshoring IT Jobs---Dell Moves Some Operations Back to the United States

353

(3)

E-Biz Box: HRMS Goes Global at British Airways

356

(10)

Staffing for Global Operations

357

(2)

Global Selection

359

(2)

Problems with Expatriation

361

(1)

Training and Development

362

(1)

Cross-cultural Training

363

(1)

Culture Shock

363

(1)

Subculture Shock

364

(1)

Training Techniques

365

(1)

Management Focus: Citibank Gives Advice on Career Planning

366

(2)

Integrating Training with Global Orientation

366

(1)

Training Host-Country Nationals

367

(1)

Management Focus: Success! Starbucks' Java Style Helps to Recruit, Train, and Retain Local Managers in Beijing

368

(4)

Compensating Expatriates

370

(2)

Compensating Host-Country Nationals

372

(1)

Comparative Management in Focus: Compensating Russians

372

(6)

Conclusion

373

(1)

Summary of Key Points

373

(1)

Discussion Questions

374

(1)

Application Exercises

374

(1)

Experiential Exercise

374

(1)

Internet Resources

374

(1)

Case Study: Fred Bailey in Japan: An Innocent Abroad

375

(3)

Developing a Global Management Cadre

378

(28)

Opening Profile: Foreign from the Start

378

(4)

Preparation, Adaptation, and Repatriation

379

(1)

The Role of the Expatriate Spouse

380

(1)

Expatriate Career Management

381

(1)

The Role of Repatriation in Developing a Global Management Cadre

382

(1)

E-Biz Box: Booz-Allen & Hamilton Uses Intranet Technology to Share Technology around the Globe

382

(7)

Global Management Teams

384

(1)

``Virtual'' Transnational Teams

385

(1)

Managing Transnational Teams

385

(3)

The Role of Women in International Management

388

(1)

Management Focus: Japan's Neglected Resource: Female Workers

389

(5)

Working within Local Labor Relations Systems

391

(1)

Organized Labor around the World

392

(2)

Convergence versus Divergence in Labor Systems

394

(1)

Management Focus: Unions without Borders? The Case of the Duro Bag Factory in Rio Bravo

394

(3)

The NAFTA and Labor Relations in Mexico

396

(1)

Comparative Management in Focus: Labor Relations in Germany

397

(9)

Conclusion

399

(1)

Summary of Key Points

399

(1)

Discussion Questions

400

(1)

Application Exercise

400

(1)

Experiential Exercise

400

(1)

Internet Resources

400

(1)

Case Study: Avon in Global Markets: Managing and Developing a Global Workforce

401

(5)

Motivating and Leading

406

(75)

Opening Profile: Fujitsu Uses Pay Cuts as a Motivational Tool

406

(8)

Motivating

407

(1)

Cross-Cultural Research on Motivation

407

(1)

The Meaning of Work

408

(3)

The Needs Hierarchy in the International Context

411

(2)

The Intrinsic--Extrinsic Dichotomy in the International Context

413

(1)

Comparative Management in Focus: Motivation in Mexico

414

(7)

Reward Systems

418

(1)

Leading

419

(1)

The Global Leader's Role and Environment

419

(1)

The E-Business Effect on Leadership

420

(1)

E-Biz Box: Italtel Spa's Leadership Style Empowers Global Employees with Technology

421

(1)

Management Focus: Leadership in a Digital World

422

(7)

Cross-Cultural Research on Leadership

423

(1)

Contingency Leadership: The Culture Variable

423

(1)

The Globe Project

423

(6)

Comparative Management in Focus: Leadership in India

429

(52)

Conclusion

431

(1)

Summary of Key Points

431

(1)

Discussion Questions

432

(1)

Application Exercises

432

(1)

Experiential Exercises

432

(1)

Internet Resources

432

(1)

Case Study: Sir Richard Branson's Planes, Trains, Resorts, and Colas in 2004: A Case in Global Leadership

433

(4)

Comprehensive Cases

437

(1)

Case 14 Management of Human Assets at Infosys

437

(12)

Case 15 West Indies Yacht Club Resort: When Cultures Collide

449

(11)

Case 16 A First-Time Expatriate's Experience in a Joint Venture in China

460

(11)

Integrative Section

471

(1)

Integrative Term Project

471

(1)

Integrative Case: Wal-Mart's German Misadventure

472

(9)

Glossary

481

(5)

Endnotes

486

(17)

Name and Subject Index

503

Amazon no longer offers textbook rentals. We do!

International Management : Managing Across Borders and Cultures

International Management : Managing Across Borders and Cultures

9780131095977

0131095978

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

International Management : Managing Across Borders and Cultures

International Management : Managing Across Borders and Cultures

9780131095977

0131095978

Summary

Table of Contents

Supplemental Materials

Write a Review

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