9780760070017

Guide to Computer User Support

  • ISBN 13:

    9780760070017

  • ISBN 10:

    0760070016

  • Format: Paperback
  • Copyright: 09/01/1998
  • Publisher: Course Technology Ptr
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This guide provides an overview of the knowledge, skills and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, the book emphasizes problem-solving and communications skills in addition to technical knowledge. Using creative Hands-On exercises and Case Projects, readers apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for the team-oriented work environment of the 90s.

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