9780619033637

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

  • ISBN 13:

    9780619033637

  • ISBN 10:

    0619033630

  • Format: Paperback
  • Copyright: 03/16/2001
  • Publisher: Cengage Learning
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This title provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

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