9780078226335

Customer Service: Skills and Concepts for Success, Student Edition

  • ISBN 13:

    9780078226335

  • ISBN 10:

    0078226333

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 11/01/2000
  • Publisher: McGraw-Hill/Irwin
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

Table of Contents

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