Customer Service : Building Successful Skills for the Twenty-First Century

  • ISBN 13:


  • ISBN 10:


  • Edition: 3rd
  • Format: Paperback
  • Copyright: 05/17/2004
  • Publisher: Career Education
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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No matter what industry you choose or which organization you eventually end up working for, there will come a time when you have to deal with your internal and external customers. This 3rd Edition covers the essential service skills needed to succeed in business today -- crucial skills that include: listening techniques, verbal and nonverbal communication, dealing with various customer types, use of technology, and handling a variety of complex customer situations. With insight and tips that provide a thorough overview into the world of customer service leadership, this text provides everything you need to enter the workplace as a knowledgeable and attentive professional. Book jacket.

Author Biography

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Table of Contents

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